This business is Trusted — customers consistently rate it 4.4★ across 611 reviews, indicating reliable, quality service.
Well-established with 611 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I’m a single mom, I work two jobs and I don’t get a lot of time to relax or enjoy trips with my son. This past week was his birthday and we drove over two hours away to see Monster Jam in Cleveland. We always stay in ihg hotels so we can use our points, I picked this location for no particular reason other than it was available, near by, was accepting points and had breakfast with an indoor pool. The only thing my son wanted was monster jam and to go swimming. With that be said, the team at this location blew me away. They were all so kind, and respectful. Helped us with literally everything, the house keeping ladies were so sweet and efficient. I was able to email back and forth with Zach, part of the hospitality team prior to my stay to help set my stay up. I had made a mistake in my booking that Zach ended up catching, calling and fixing for me before I even arrived at the hotel. It was a silly mistake but would have truly ruined our weekend. So thankful, and truly the best hotel weekend experience I’ve ever had. The hotel was very nice, very clean. The pool was perfect and the over all service was phenomenal. It was a stay we didn’t want to leave from.
Just returned from a one-month stay and had a great experience. The staff were consistently friendly and helpful, the room was clean and well maintained, and the food was enjoyable. The location is very convenient, right off the highway and close to amenities. I would happily stay here again and highly recommend this hotel.
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Stayed during holiday season to and from visiting family. Rooms and hotel were clean, staff was friendly. Breakfast was good. Didn't use pool or fitness center but they were available. Beds were comfortable, couch was nice, tv worked, kitchen area of room was also really good. Definitely recommend staying here. Lots of restaurants and coffee shops in the area too
My family and I had an amazing stay at this hotel and couldn’t be happier with the experience. What really made this stay stand out was the outstanding service. Every staff member especially Joey who went above and beyond to make sure my family felt welcome and taken care of. I would absolutely stay here again and highly recommend this hotel to anyone looking for a comfortable, enjoyable, and memorable stay!
I stayed here while visiting family in the area. It was a great hotel with a lot of amenities in the room and it also had a phenomenal breakfast. I would definitely stay here again.