This business is Established — a decent presence with 507 reviews and a 4.4★ rating, though not yet among the top-ranked providers in this area.
Well-established with 507 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I hate to write a negative review, but my experience at Mansions on Fifth was so disappointing that I would not want another guest to endure the same situation. I reserved a king room and, upon arrival, immediately noticed that it was hot and stuffy. The temperature was 76 degrees, so I lowered the thermostat to 69 degrees and expected the air conditioning to begin cooling the room. After 30 minutes, nothing changed. I called the front desk and explained the situation. I was told that it could take hours for the room to cool down. I requested a fan and was initially told that one would be provided. After waiting another hour, I called again and was informed that no fans were available. By 2:00 a.m., the room temperature had climbed to nearly 80 degrees. Unable to sleep and extremely uncomfortable, I went down to the reception desk. Fortunately, a new night clerk was on duty. He was sympathetic, brought a fan to my room within 10 minutes, and upon entering said, “It really is hot and humid in here.” Unfortunately, by that point the damage had already been done. I checked out at 4:30 a.m. because I was so uncomfortable that I could not sleep. The most frustrating part of this experience was not simply the malfunctioning air conditioning, but the lack of urgency in addressing a basic comfort issue for a paying guest. I appreciate the compassion and professionalism of the night clerk, but overall, this was a very disappointing experience and not one I would choose to repeat.
We had our wedding at this hotel and could not have been happier. The food, venue, coordination and planning was all amazing. Zach helped coordinate our party throughout the day and consistently checked in on us, as well as the servers and employees. Our guests loved staying onsite as well, all of the rooms and architecture is so unique and beautiful.
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Building is super beautiful. Only draw back that was very big was the air conditioning not seemingly working at all in the side building and rooms. Our room was consistently over 80 degrees and the windows don’t open to help cool down
So the location is great. Within walking distances of parks, restaurants, and shops. The staff is wonderful. Extremely helpful and pleasant. The cost is very reasonable. So why 3 stars? Ultimately, it comes down to ownership not investing in the property for some reason. They could easily raise the rate by $25 to $50 a night and not take any hit on occupancy rates. They could then invest in higher end liquor in the bar, complete some deferred maintenance and even take home a few extra bucks. Overall, this is a nice little hotel, but I’d recommend getting here sooner rather than later.
For sure the place is very historic architectural was very nice, lots of antique pictures all very nice….. except two things that I did not like. Breakfast was none satisfactory, everything is on croissant like sausage, egg, and cheese felt like all was done on a microwave but not only was not satisfactory for $15.00 the lady server didn’t seem very happy to be there and the order was all wrong. I was there for my son’s wedding, so apparently at the bar they don’t carry Corona beer luckily I had one left that I brought down to the party….so this lady at the bar notice I had it, so she immediately came to me from across the room at the party and with a strong voice said “you cant have that in here” and ran to this other guy that was across from my table and he came to me and said “ sir you can’t have that in here” and took it from me. Myself im thinking, people pay big money to do a wedding at least have a little bit more professionalism when you are talking to customers. I feel that, that should’ve been handled in a way better manner and professional.