All Surface Roofing & Roof Repair Company

I needed to have my roof shingles replaced. Everyone I dealt with from Peter Morin, estimator, to Mark as the project was scheduled, to Norman for final inspection were professional and trustworthy. I appreciated the involvement of crew leader, D'Anthony, Operations Manager, Crystal, and Scheduler, Megan, who ensured the project proceeded on schedule, with adjustments for inclement weather. Communication was excellent through-out the project. To my astonishment, my project was completed in one long day with four teams working efficiently! On a side note, Peter Morin was the only one of four estimators to take the time to let me know there was a problem with my chimney. I was able to get the chimney repair completed before the roofing project started. I highly recommend All Surface Roofing and Roof Repair Company for quality, efficient and reasonably-priced work done by excellent staff.

Where to start? First off, estimator didn't set foot on our roof, simply looked at it from the driveway and provided an estimate. Crew came out after I authorized $6500 cleaning of a wood shake roof on a 2-story 2600 sq ft house (so not a huge roof). Service was supposed to clean and treat roof, clean gutters, replace bad shake. Crew used backpack blower and brushes to 'clean' roof, then sprayed it the following day with their treatment. When I saw how much debris they left in between the shakes I called and asked them why they hadn't used an air compressor, at which point they offered to discount that service as an add-on (shake roofs are recommended to be cleaned with air and brush, something they seemed to know but didn't do, despite the bid stating that it would be 'air-blown'. The crew came out a second time after my complaint and blew the roof off again, this time with an air compressor. I've included a picture of both the debris left between shake after the first cleaning (so no way for the treatment to actually reach all the areas between shakes) as well as a photo of the amount of material that came off the roof during the second cleaning. The crew did clean up the ground well both times they worked on the roof. We asked the estimator to include replacement of one vent on the roof, then once the job was started they told us they 'Don't do that kind of work", even though they advertise themselves as a Roofing Company. The following week we had rain and one of our gutters overflowed, so I called again. All Surface sent someone out again, with an 8-foot ladder, when it wasn't raining, and he said he couldn't find any problems (overflow is a second-story gutter). I have had to call repeatedly to try to get this project finished (now 2 months). Received an invoice after the work was completed, then notified to wait for a corrected invoice which remarkably was the absolute max of the range presented in the bid ($5059-$6514). I'm not a fan of working with companies that charge top dollar for supposedly excellent service only to have to call them back out 4+ times to get the job done right, won't use them again and would recommend finding someone else for your next roof project.