ARS / Rescue Rooter

We put in a request to ARS on a Monday morning due to sink backup issues and not being able to snake it ourselves. Within 2 minutes I had a call back and appointment same day. They helped us understand our issue and gave us options. Our nightmare came true and we were going to have to replace the drain line in our kitchen on a concrete slab. They were so understanding and gave us time without pressure to make decisions. When we made our choice they got right on it, what was supposed to be over a week later was the next day and what was supposed to be a 3 day job got done in 1.5. They were so kind, helpful, understanding and patient with us. At one point even said, they wouldn't do a service because they believed it was wrong and that they may not be the company for us. That kind of honesty speaks volumes, they arent going to push you to do a service just to get your money. The whole entire experience made our worst nightmare bearable. We even got quotes elsewhere and their price was lower than anyone else could come in at for the work we needed. The work is fantastic and we are very happy customers. Would recommend to anyone. Thanks Zac and the crew for everything!

I contacted Home Depot and let them know I needed a new HVAC system and needed it installed. My furnace was from 1987 and my central air was from 1989. While they were still running, I started having some issues with the furnace. The next day ARS called me and had Chuck come out to have a look and give me a quote. Chuck was very nice, polite, and knowledgeable. He answered all my questions and even though I let him know it was not an emergency, he was able to have technicians come the next day to install the HVAC system - that is fast service. The next day Javon and his crew came and installed the HVAC system. Unfortunately it was a day we had winds up to 77 miles an hour and before they could finish the install, the electricity went out. That was a Friday. They were concerned about me not having any heat so they gave the emergency number for ARS to call as soon as I got power back on so they could come and turn on the furnace and verify it was working correctly. The next morning, Saturday, the electric was back on and I called and they sent someone out quickly. He was polite and got the furnace up and running in just a little bit of time. He explained how the new thermostat worked, showed me some things about the furnace, and answered all my questions. A few days later Javon and Terrell came back to the house to finish setting up the air conditioner. They were polite and professional and fast. I highly recommend ARS. Everyone I worked with were polite and professional.