This business is Trusted — customers consistently rate it 4.7★ across 750 reviews, indicating reliable, quality service.
Strong long-term review history with 750 reviews and a 4.7★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Sergio was dispatched right away for a drainage problem in a downstairs bathroom causing water to backup in a tub. It was discovered that root intrusion was in the main line. Fortunately, the cable was able to break up most of the roots. Future preventative measures were discussed that would result in more costly repairs. However, there was no pressure and they offered to contact me at no additional cost in six months to determine if the roots had returned. They were very professional and pleasant. Sergio even kindly offered to caulk the base of the upstairs toilet. The need for a plumber comes with homeownership. Although unexpected, I felt the cost was reasonable. It is a relief when a company charges what needs to be done and doesn’t add unnecessary costs.
Prescott opened the drain that was clogged and prevented us from using our washing machine for two weeks. Prescott is professional, kind, friendly and a great communicator. He made me feel like a valued customer and explained everything to me very clearly. He was on time and very prompt with the repairs. I was so impressed with his work that I wanted to tip him, but he didn't want to accept tips. THANK YOU, Prescott! You're the best! I will be referring Bob Oates Sewer Rooter, LLC and Prescott to my friends.
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We had a valve fail on the water line coming into an upstairs toilet. Oliver quickly and professionally made the repair. And he was very respectful of our house and he was great to talk with about plumbing and life. Ha!
While more expensive than other suppliers, Bob Oates provided professional service. Our plumber was excellent at keeping us informed of issues and was very good at explaining how and why things were being done. The only not so good thing was that our plumber was scheduled for another job with our job not completed. This caused us to not have fully functional plumbing over a weekend. We are now three weeks post re-pipe and everything is working perfectly.
Nobody wants an early Sunday morning sump pump failure before church, but that is what recently happened to us when our Zoeller pump finally burned out after 14 years. I called Bob Oates; they've done good work for us in the past. The kind dispatcher connected us with plumber Prescott, who came within a couple hours and diagnosed our problem. Next day, Prescott and Henry took care of obtaining a new pump, installing, and were finished within a couple/few hours. Things flowing smoothly once again.