This business is Trusted — customers consistently rate it 4.5★ across 3,540 reviews, indicating reliable, quality service.
Strong long-term review history with 3,540 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
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Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I understand an expensive hotel but its not worth the money. Hotel room is nice but not epic or wow. Not worth over 300$ a night. Staff are the strong point. I've stayed in newer and nicer places that didn't charge $32 a night for parking,$45 for pool use if you have a guest and $80 for literally 8$ worth of food. From the tiny buffet I had a 5 little roasted potatoes, 2 spoons of plain scrambled eggs, and a small cup of oatmeal. Ive had 1000% better at the La Quinta. The Holiday Inn has more selection with their complimentary breakfast. All in all I left with a feeling that I was being hustled. Like when you go for an expensive steak then get a tiny piece of standard meat but you're charged $300. So regret staying there. Marriot is so much better!!!!
Going to a resort is one thing but after paying for the services its quite desperate to charge your guests for their own parking. Nice place but for all the random fees it is simply not impressive. This place has really great customer service, all the waiters and staff were very polite and friendly. Overall I would recommend going on a trip where you really get a good bang for your buck. Expensive is to be expected at a resort so no problem there but if your willing to pay then just go somewhere with a better experience.
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Truly a wonderful place! I came in just for the bar and didn't experience the rooms, dining, etc., but the staff was VERY willing and INTERESTED in helping make my stay (of less than 2 hours) as nice as possible. Everything about the hotel lobby looked wonderful, as though it wasn't just cleaned but lovingly prepared. I also noticed that the other guests (the young kids too) were smiling, having fun, and clearly enjoying their stays. Truly a fine "family friendly" place where I'd bring my family, and recommend to my friends.
I recently traveled from Houston to the Grand Hyatt Resort with my two kids (ages 3 & 5) and our nanny for 3 nights. We booked a double queen room with an adjoining king and the setup was perfect! The rooms were clean, comfortable beds and loved the empty mini fridge for kids snacks. Upon arrival, we met Conner who helped us with our bas and to our room. He was so friendly! We headed right to the pool and the kids l loved it! My son must have done the big waterslide 50x. The pool waitstaff was friendly and the pool key was what you’d expect - kids were happy! The service was pretty slow on Saturday, but the weekdays were better. One of the big pushes for me to choose this resort was the Camp Hyatt option for the kids. We receive a weekly schedule of activities at check-in and my kids loved crafts in the morning. I wish it had started at 9am rather than 10am though - our kids wake up early and after breakfast they’re ready to do something. Kat and Jake did a great job welcoming the kids and my son also loved doing the rock wall with them too! My only real complaint was that the lobby bar/lounge isn’t open each day until 3pm, although on Saturday and Sunday’s it’s listed as open starting at 11am, but that was not the case. So essentially if you’re not at the pool, there’s no there’s no where to get a drink or bite to east on property outside of the little market. Other than that we loved the resort and would def visit again! The under 30 minute ride from the airport is so convenient!
I highly recommend this hotel for families with children ages 4+. The pool area is fantastic, with a beach-style play area that gives kids plenty of space to play and explore, as well as a waterslide for children 42 inches and taller. There are lots of activities to keep kids entertained while still feeling relaxing for parents. The property is well laid out, and it strikes a nice balance between being family-friendly and enjoyable for adults. I could easily see our family spending a full week here without running out of things to do.