This business is Trusted — customers consistently rate it 4.5★ across 2,054 reviews, indicating reliable, quality service.
Strong long-term review history with 2,054 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Here for a work conference and everything the staff did was above and beyond. They prepared breakfast and dinner buffets and I was really impressed with the quality. All of the service staff was very professional and friendly. We spent one evening in the Top Golf Swing Suite and again I couldn't be more impressed with the F&B team running the event. The hotel is huge and a bit of a maze but there were plenty of signs and staff was very helpful. Every part of the building I was was well maintained and nicely decorated. I would definitely recommend this venue.
I had such a wonderful stay at The Ballantyne, a Luxury Collection Hotel, Charlotte. The hotel itself is beautiful and relaxing, but what truly made the experience special was the incredible team. A big thank you to Olivia, Jay, Jeffrey, Christoph, Blake, and Iva, along with so many others on the staff who took such great care of me during my stay. Everyone was consistently kind, professional, and welcoming. From the moment I arrived, they made me feel at home. I travel quite a bit, and the little things really make a difference. The team was always so helpful bringing my packages to me or tracking them down when they arrived. They also went above and beyond when helping with my laundry — not only was it handled quickly, but it was returned beautifully packaged and prepared. It was such a thoughtful touch. What stood out the most was how genuinely warm and personal everyone was. Every time I walked through the lobby, someone greeted me and made me feel welcomed. It’s rare to experience that level of hospitality. Thank you again to the 5 star team who made my stay so memorable. I’m truly grateful and look forward to coming back.
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We traveled to Charlotte to take our kids for a holiday experience and stayed at The Ballantyne, a Luxury Collection Hotel, for one night — and what we experienced was exactly what hospitality should look like. From the moment we arrived, the managers and staff went out of their way to ensure our kids had the most memorable experience possible. This wasn’t just good service — it was thoughtful, proactive, and genuinely kind. Without being asked, the team took it upon themselves to make our kids feel special, welcomed, and celebrated, which meant everything to us as parents. The front desk staff were warm, attentive, and incredibly engaging, setting the tone immediately. You could feel that they truly cared, not just about us as guests, but about creating a meaningful experience for our family. Food and room service were outstanding — timely, delicious, and delivered with care and attention to detail. Even in such a short stay, every interaction felt polished yet personal, which is rare and deeply appreciated. The room itself was immaculate, comfortable, and calming — the perfect place to unwind after an exciting day for the kids. What truly sets The Ballantyne apart is the heart behind the service. The staff and management didn’t just provide a place to stay — they created a memory for our family. That level of hospitality leaves a lasting impression, and it’s why this hotel stands out as a true luxury experience. We will absolutely be back.
We live in Charlotte & while I have not stayed here, I have attended events here. The property is stunning & exactly what one would expect from a Marriott Luxury Collection property (franchised by Northwood Hospitality). We are long time, very loyal Marriott customers so we are well acquainted with their standards for excellence. We selected The Ballantyne for our daughter's Afternoon Tea bridal shower after attending their Afternoon Tea service one weekend. We could not have been more disappointed in the experience. We had to search out staff to fix things that were set up incorrectly or to replace dirty "clean" dishes, there was no communication or organization around the service & overall communication was significantly lacking. They forgot to serve until we asked about it near the end of the event. When they finally brought it out, it was served barely chilled & many did not want to drink that close to the end of the event as they would be driving soon. While the staff we did encounter were very nice & apologetic, it doesn't take away the disappointing experience that was obvious to our guests on such a special day. When I reached out to the salesperson with whom I coordinated the event, the best they would offer is to remove the champagne off the bill we pre-paid for. They kept the 24% automatic gratuity/service charge & I have yet to hear from this person's leader as requested. So, while the property IS beautiful, their ability to execute a small bridal shower was beyond disappointing - especially for what they charge. If they can't pull that off, I can't imagine the chaos a large wedding or busy event would be.
I was truly excited to stay at the Ballantyne Hotel upon recommendation from a friend. All was well until day two. Imagine my shock and concern when I arrived at my room to see the door held open by the security bar and all of my personal items available to anyone passing by. Imagine my surprise to see a microwave placed on the study table that I never requested. I immediately called down to the Front Desk requesting an explanation and only received “This is out of protocol and we’ll look into it.” Twenty minutes later knock on door house keeping manager apologizing and removes microwave. That’s it, no follow up from management explaining security protocols to ensure this doesn’t happen again. No follow-up to ensure that my personal effects were not taken. No follow-up to make certain I was ok. The experience was unnerving and ruined my last night in Charlotte. Do your research before booking this hotel. I will make my reservations at an ACTUAL reputable luxury hotel on my next visit.