This business is Trusted — customers consistently rate it 4.4★ across 2,151 reviews, indicating reliable, quality service.
Well-established with 2,151 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Five stars, without hesitation. I stayed here while meeting up with friends visiting from Chicago, and The Alexander absolutely set the tone for the whole experience. From the moment I arrived, the service felt effortless but intentional, the kind of hospitality where you don’t have to ask twice for anything because they’re already ahead of you. The bar was incredible. Great energy, expertly made drinks, and a staff that actually knows how to read the room and make you feel welcome without hovering. It quickly became our go-to spot to unwind and connect before heading out. Everything about the stay felt top-notch and thoughtfully done-truly concierge-level service from start to finish. Clean, stylish, calm, and confident in a way that makes hosting out-of-town guests feel easy and impressive. If you’re looking for a place that feels elevated but still genuinely warm and human, this is it. I will also add that the hotel feels completely safe at night. —CB
We had the Alexander host our Wedding block for family and guests and we could not have been more happy! Taylor and Raj, kept in great communication with me regarding reservations, additional rental spaces, and planning a beautiful weekend for family flying in. Their professionalism and desires to be great hosts were so appreciated. Platt 99 was so fun to gather for drinks following the nightly events. We had a beautiful weekend and beautiful memories will remain with us. Highly recommend!
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
Very friendly staff!! We were on the 6th floor. It looked like it was recently renovated. Very nice rooms. Great beds. Nice showers, only problem I had is my temperature fluctuated from hot to very cold!! Would definitely stay again, when in the area.
Summary: Good enough, but I wouldn't go back. Lobby is nice. Pool area was nice. Appears things that were repaired were not done well. Odd smells in hallway often. It being old isn't an issue, it's the rundown, dirty appearance of much of it. VERY limited kitchen items. The staff was great! Resort itself: The staff was really nice. Lobby was clean and pretty. Drinks are EXPENSIVE at the pool. The pool, hot tub, and beach area are really cool. We didn't spend much time here, but enjoyed it when we did. Shower water didn't get hot or would get REALLY hot and not adjust well. 7 adults for 1 week. Had to ask for toilet paper (1 roll provided) and hand soap (none provided). Had to get more dishwasher soap (2 packs provided). Had to ask for more garbage bags (1 provided). No kitchen towels, oven mitts/hot pads, etc. Room 1217: Couch was not really very clean-looking, area rug looks worn and dirty. LIMITED kitchen utensils. No toaster, no spatula, no serving spoons, no linens, no large pots/pans. Lids provided didn’t fit pots/pans. Etc … The master shower head is awful. Broken and sprayed water out at high pressure in a few spouts. The blind pulley in the living room was broken on one window, so we could only open one shade. Bedroom door is difficult to close. Overall, it was fine and we didn’t spend a lot of time in the room, but I wouldn’t return. Not even willing to try another condo. I’d choose another hotel/resort instead.
We cannot say enough wonderful things about Taylor and the entire team at The Alexander Hotel. From start to finish, Taylor made coordinating our company holiday celebration completely seamless. She is unbelievably responsive, incredibly organized, and genuinely one of the easiest professionals I have ever worked with. No detail is too small — and the things you don’t even think to ask about? She already has them handled. Taylor’s hospitality and efficiency are unmatched. She made the entire planning process feel effortless, always quick to respond and proactive in ensuring every element was perfectly aligned. It’s rare to find someone who combines professionalism, warmth, and execution at this level. Her team — Chad, Raj, and Prince — were equally phenomenal. On event night, everything flowed flawlessly. The service was polished, attentive, and gracious. A special thank you as well to Sheila in accounting, who made the financial side just as smooth and straightforward as the event itself. The food was outstanding. The drinks were perfectly crafted. Every detail we needed to support our live band was executed without a hitch. The ambiance, service, and overall experience exceeded every expectation. It truly could not have been a more amazing and perfectly executed event. Because of Taylor and her exceptional team, The Alexander will absolutely remain our go-to venue for company holiday gatherings and future events. We are so grateful — and already looking forward to the next one. Highly, highly recommend!