This business is Trusted — customers consistently rate it 4.3★ across 2,337 reviews, indicating reliable, quality service.
Well-established with 2,337 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
First time here, came down for a training and my sister and her family joined me. For a resort, not horribly impressed with staff - my sister's room, had mold starting to grow in the shower and a rusted shower head. Mine, that vent looked like it hadn't been cleaned in years. Both rooms were dusty, mirror visibly dirty, walls and baseboards visibly dirty and AC didn't seem to cool to temperature. Rooms were h o t. The cleanliness issue from other reviews is apparent. Also, the tubs are absolutely slippery. At 11pm, there was little room for a resolution. I thought it was amusing there is a QR code to tip. We will not be back.
Extremely disappointing stay at what was advertised as a premium Hilton property I was booked at The Inverness Denver for 2 weeks in February 2026 and it was one of the poorest hotel experiences I've had. Within minutes of entering the room, I noticed that the HVAC return air filter was heavily loaded with dust, with visible buildup on both the filter and vent grille. The room also had significant dust accumulation on furniture, lamps, artwork, horizontal surfaces, and behind furniture. The balcony furniture was dirty, the screen door had a hole in it and did not operate properly, and several pieces of furniture and wall surfaces showed noticeable wear. The room simply did not appear to have been properly prepared before check-in. I immediately documented everything with photos and emailed the hotel's guest services team and General Manager. We also spoke with the front desk in person. Rather than offering another room or clearly explaining how the issue would be resolved, I was asked to return later and "check the room" myself after housekeeping finished. When I asked how long my room would be unavailable, I was simply asked, "How long will you be gone today?" Housekeeping replaced the HVAC filter after I complained, but the broader cleanliness issues remained throughout the stay. Dust continued to accumulate on surfaces, and I ultimately brought my own air purifier into the room because the air quality still felt poor. Even after running the purifier continuously, a surprising amount of dust collected on the filter during the two-week stay. Many of my personal belongings accumulated a sizable amount of dust while in the room. Housekeeping quality was also inconsistent. On multiple occasions the bed was not properly made, including repeated instances where the mattress protector/sheet did not fully cover the mattress after housekeeping serviced the room. This happened even after I had already raised concerns about room cleanliness. Communication throughout the stay was equally frustrating. The General Manager never responded directly to my documented concerns. The only acknowledgment was a small gift basket left in the room containing snacks and drink tickets, which did not meaningfully address the issues. There were also multiple communication problems unrelated to cleanliness. I was never informed about vehicle registration or parking procedures during check-in and had to return to the front desk later to ask whether I even needed to register my vehicle. Resort fee charges were also never explained. I was charged $30/night the duration of my stay for a resort fee at booking and staff was unable to explain what benefits were actually included and told me my booking did not include resort credit, regardless of me paying this nightly resort fee. Adding to the frustration, there were unexpected staff interruptions during the stay, including hotel maintenance personnel arriving at my room for issues I had never reported and a luggage cart being delivered to my room that I had never requested. I had hoped this experience would be addressed through Hilton's customer service process before posting a public review, but after exhausting those avenues, I felt it was important to share my experience so future guests can make an informed decision.
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This is a fine place to stay if you want to be away from Denver and not leave the resort. Otherwise it’s a long way from the city and has no real walkable dining options. The resort of course has restaurants on site though which are fine. Decent facilities but both the indoor and outdoor pool areas are dated. BEWARE that this place will automatically charge you $15 for parking even if you don’t have a car, and even if you didn’t fill out the parking form. This happened to multiple colleagues of mine which makes you think this is a scam this hotel is running. Not good, not impressed. The funds were of course returned, but you wonder how many people they’ve taken money from. Do better.
I rarely leave negative reviews, but my stay here was extremely disappointing and far below what I would expect from a Hilton property. There were multiple maintenance issues in the room. The balcony door repeatedly got stuck, the sink had no warm temperature setting, and the light on the small bathroom mirror did not work. There was also no microwave in the room, only one located in the lobby, which unfortunately was dirty. The breakfast experience was also very frustrating. The menu was extremely limited, offering only sausage or bacon with no ham option. I was charged extra for bacon, which arrived undercooked. Later when I ordered a burger medium well, it came out extremely overcooked. I also noticed black particles floating in my apple juice, which was concerning. Additionally, the silverware at breakfast looked dirty and unpolished, and one of the forks was bending while being used. Another disappointment was the hot tub, which was not warm at all. I also dressed up expecting to attend a buffet that the hotel advertised, only to be told it did not exist, leaving me to order food elsewhere. Customer service unfortunately added to the negative experience, as several employees responded in a passive aggressive manner when concerns were raised. However, there were a few individuals who stood out in a positive way. David in guest services was incredibly helpful, even at 2 AM when we needed something as simple as pads and a lighter. His willingness to help did not go unnoticed. The employee working at the mini coffee shop was also very kind, and the hot chocolate she made was excellent. To give credit where it’s due, the Colorado views were absolutely beautiful. Unfortunately, the overall experience did not match the scenery. While the view was stunning, the stay itself was not something I would recommend.
Our recent stay at the Inverness Hotel was not good. Years ago, my wife and I had our wedding reception and wedding night there, so staying at The Inverness this past weekend while attending family wedding events was supposed to have been a trip down memory lane. Instead, we were terribly disappointed. The main problems were with our room. Upon arrival, we discovered that the in-room refrigerator was not working. My wife is a Type 1 diabetic with insulin that needs to be kept refrigerated and easily available in case she needs it quickly. We immediately alerted the front desk but the only solution they offered was for my wife to bring her medicine down to have it refrigerated somewhere other than in our room. Not acceptable, especially since they later (on our checkout day) fixed the refrigerator in a short period of time. Upon alerting them of this problem, there was no offer of moving us to a different room, nor was there any effort to send someone up to fix or replace the fridge. We were stunned at the poor level of service! Our next problem with the room arose when my wife was showering before leaving for our Nephew's wedding. She slipped and fell in the tub and, in the process, broke her toe (see image). She also hurt her hand and knee in the fall. The tub was not equipped with any non-slip stickers or pads and was as slick as ice. Needless to say, my wife had to endure a lot of pain in her foot, which prohibited her from being able to enjoy the wedding or the associated celebration. Again, we immediately let the Inverness staff know about this hazard and that, because of it, my wife had fallen and had likely broke her toe. This was primarily so that they would fix it before other guests stayed in that room. Crazy to me that a Hilton Hotel would be so negligent as to not have some sort of slip reduction solutions in place. The injuries were only part of the problem though. When we alerted the Inverness staff, they were only mildly concerned, did nothing to help us and told us that the manager was out for the weekend. We have since connected with front desk manager, Danielle, to explain these issues and she let my wife know that they have done something about the slick tub since our checkout. That only told us that these things were easily and quickly fixable, making it even more vexing that they were not attended to while we were hotel guests. We will never stay at The Inverness again and, if you're reading this review, I'd suggest you don't stay there either. By the way, writing a Google review is not something we do often, if ever, but, given the extremely poor service we received during our stay, we felt compelled to do so in this instance.