This business is Established — a decent presence with 3,415 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 3,415 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I couldn’t have been happier with my stay. Satara checked me in and was so warm and friendly. She made sure we had everything we needed. Was pleasantly surprised to be upgraded to a room with an amazing view, and extra water was delivered to our room within 5 minutes of arriving. The room was very clean and spacious - there was plenty of room for 4 people. The location was perfect - close enough to walk to everything! Already looking forward to my next trip to Chicago.
The valet service is immaculate! A special shout out to Raymond and Javier. Javier thoroughly explained the whole valet process as it was my first time ever needing valet services. He was extremely patient and answered all of my questions. Raymond’s manners were out of this world! I know my vehicle was left in good hands. These two wonderful gentlemen deserve a raise. Overall, the valet are highly attentive and you can tell they truly care about their guests and their needs. I will definitely be going back!
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Excellent stay with outstanding service We had a wonderful experience at this hotel. The room was very well prepared and thoughtfully arranged. We stayed in a high-floor corner room with a beautiful river view. The corner windows offered an almost 180-degree panoramic view, allowing us to enjoy stunning scenery from multiple angles. The view was absolutely beautiful and made the room feel open and special. Room service was prompt and efficient throughout our stay, which added greatly to our overall comfort. I would also like to especially mention the front desk staff member, Josh. He was extremely professional, friendly, and attentive. He recommended Wildberry for breakfast, which turned out to be one of the best breakfasts we’ve had in the area. His thoughtful recommendations and timely assistance truly elevated our experience. Overall, the hotel exceeded our expectations with excellent service, great views, and a very well-managed stay. Highly recommended — a well-deserved five-star review.
The room was very nice, clean & spacious, the lobby was very clean, set up nicely & warm during an extremely cold weekend, very accommodating even brought us up a microwave upon request. All of this while being in a great location with great views & within walking distance from everything you could possibly need. Will definitely be staying here again when we return to Chicago!
Hotel is a step above others, very nice rooms and staff. Rooms are spacious ( 2 queens) with comfortable beds and a sitting area. Bathrooms have plenty of room, two sinks, a tub and nice shower with hot water. Lobby and hotel bar are very nice with friendly staff. The valet parking is a special treat but well worth it. Nice Irish bar (Emerald Loop) is around the corner for food and drinks. Would be so fun in the summer with the river walk across the street. Beautiful view down the river.