This business is Established — a decent presence with 521 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 521 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
When I checked in I was greeted by a very nice woman named dawn she was very knowledgeable,helpful, and at the check in time I had friend at Cleveland Clinic Akron and it was minutes away. So most stressful time the woman was extremely understanding and had everything under control!! That person deserves recognition for just being kind and friendly when now days that is a very rare thing thank you and I was able to have my small dog with me just awesome service !!
Staff is friendly and personable. Rooms are clean but they don't do a housekeeping for a two night stay. Not sure why or if I missed something. Overall, I enjoy coming to this hotel. Good value, convenient location.
Stayed at the Holiday Inn Express in Fairlawn and was very pleased with the experience. The room was spotless, the staff was genuinely kind, and the property offered a nice gym and pool that we enjoyed. The complimentary breakfast was average but convenient. The hotel’s location is also very practical for nearby shopping, dining, and highway access. Would stay again.
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Data sourced from Google Places API · ReviewRank Smart Score
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Great place to stay, rooms were quiet, clean, and affordable. Management was kind and the hosts were friendly. Thank you Felicia, we appreciate you being very accommodating. This is a family friendly place to stay, the pool was clean, warm and inviting.
My stay was great! Bed comfy , room ultra clean! Front desk manager Miss Felicia was the absolute lady and was fantastic! I will definitely go back!