This business is Established — a decent presence with 1,634 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,634 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I came here for a mini solo vacation to go to a NBA game. The hotel is right across from crypto arena! The hotel staff is super friendly & very helpful. There are lots of great restaurants within walking distance. Sure the traffic/sirens can be loud, but it doesn’t bother me. You’re literally DOWN TOWN, that’s what happens! 10/10 recommend this hotel
Location was great! Stayed to go to a concert at Crypto. However they placed my daughter and I in a hotel room over a nightclub and failed to disclose this information. So we ended up listening to the thumping beats of the neighboring club until 4 AM when I asked to talk to the manager they gave me a card and then I emailed and nobody ever got back to me. I understand you can’t move a club but the very least you can do is notify the guests and let them know that that’s what they should expect.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
Homeless, drug sales, dirty. They charge 60.00 plus tax to park your car. Our TV didn't work, didn't feel safe. We thought being downtown and next to Grammy Museum hotel would had been better. Cost was over 250.00 so not cheap either.
When I booked I was supper excited to be staying across the street from where I had plans my Friday Night. I thought the best of this Hotel till the next morning I had to leave😮💨🤮🤢. My hubby and I woke up early to eat breakfast, and like always we leave our clothes we warned in ground && the clean in our luggage open in ground. As soon as we started to pick up before going to breakfast a HUGE cockroach The size of your whole hand was on top of my hubby pants his reaction was to throw pants n landed on top of our clean clothes in luggage🥴. I called front desk for them to come in and see what we just saw a lady comes in and grabs it like nothing and takes off with it in a bag alive. As we walked to checked out I explain to front desk what were they gonna do for the disgusting moment we went through in that room. She said she was gonna have her manager give me a call that same day at 1:00pm his name was Adrian Larson. I said ok that’s fine I’ll wait for his call, and that my payment was gonna stay pending till I spoke to him. So my problem here is that after waiting till 1:00pm I never received this call we drove home 3 hours and got home around 5pm and I had to be the one to call Adrian🙄. As soon as I get to speak to him he try’s to say it’s a water cockroach not a food one blah blah blah and I told him how was he gonna fix the situation since that was so unsanitary to be their for one night knowing I might had brought home that HUGE cockroach. I told him my clothes I took was new my luggage was new that now I was gonna have to throw away everything bcuz I was not gonna get invested with this GIANT cockroaches in my home. He made it seem like a whatever situation and all he offered to do was take the breakfast fee off our charge which the breakfast for 2 was free with us booking their!🥴 so I said no I needed a better offer. Adrian had promise to have his general manager call me Monday in AM to give me a better deal, I waited Monday all morning and at 3pm I stared to call him my self cuz these people from this hotel promised to call me both times and never did they call me.I had to be the one to reach out! Well no luck trying to reach the general Manager Richard and I had to leave couple voicemails, and never got a call back and what pisses me off is that the charge they said that they were not gonna charged was gonna be pending in my bank till we had this issue resolved and this morning it was charged in my bank! So do not stay here I repeat do not stay HERE’ really bad costumer service !!! And you will be seeing Giant cockroaches in your room if you stay in level 3 ROOM 303!
This is the loudest hotel I’ve ever stayed at. I’ve traveled the world and the level of nightlife and street noise permeating the window and external walls is like nothing I’ve ever seen and I’ve traveled the world. The room is basic. Nothing to praise. What’s the point of a nice bed if you can’t sleep due to noises of all kinds. Music from outside, people on the street, sirens. Hotel cannot deliver on its product. You can tell that they get so many complaints from unsuspecting guests that they prevent staff from helping the guest and make the guest wait for the manager who is conveniently “not on shift”. The front desk clerk when I checked in said that I should have received language in my email confirmation about the outside noise, but I booked through Hotel Map via a conference portal and there was nothing to indicate the poor quality of this hotel. The hotel is old and dingy in common areas. Lacking other amenities.