This business is Trusted — customers consistently rate it 4.3★ across 2,056 reviews, indicating reliable, quality service.
Well-established with 2,056 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Visiting for a local concert for my daughters birthday. Our room was clean and the beds were comfy. The pool was cold and the hot tub is out of order which was a main reason for choosing this hotel. Online this place looks like a resort, However the pool was a major selling point for this trip and it was very cold. The staff here were amazing. We had lunch there and the food was great. We had to switch rooms due to our AC unit leaking and the maintenance man Tom was very helpful and friendly. The housekeeping staff were very friendly and supplied us with fresh towels. Overall it was a nice stay. We likely wouldn't return but only due to the area has so many other options for nicer pool areas.
We had an unexpected overnight stay at the Sheraton Charlotte Airport Hotel after a flight delay with American Airlines, and it turned out to be a very pleasant experience. The airport shuttle service was smooth and convenient, making pickup and drop-off completely hassle-free during an otherwise stressful travel situation. The staff was accommodating and ensured our stay was comfortable, even on short notice. We were especially grateful that they arranged connecting rooms for our group of four, which made a big difference for our family. The rooms were clean, well-maintained, and comfortable, providing exactly what we needed to rest and reset. Overall, a great hotel experience—reliable, welcoming, and efficient when it mattered most
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The staff was pretty nice and the room wasn't bad with regard to the setup. I did have problems with the A/c immediately though, they sent up a maintenance guy to fix it, he unclogged it, it blew colder for a bit but still very warm in the room. He said they won't have this problem come next year when they remodel all the rooms, thanks bud but that doesn't help me in this current moment. I called the front desk and asked for a fan to help push the cool air around, surprise surprise, no fans even with them having a known A/C problem. Seems like the lounge had good food. The shuttle driver was on time so that's good.
Wonderful hotel. From the very first moment they send their driver to pick me up from the airport, everything was perfect. The manager was in charge to check me in with kindness. Good experience, specially after a long flight and overnight conection!.
Cleanliness was not up to my standards. Hair in shower and on bathroom floor. Toilet seat is peeling and needs to be replaced. Carpet felt sticky. Shoes had to be worn at all times. Coffee maker had visible dust on it and around tray it was sitting on. Fridge is in a cabinet that is a little too small for it. We had trouble getting the door to close. For $300 a night I expect better. Would not recommend.