Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric

‬ I spoke with several HVAC companies before choosing Four Seasons, and the difference was clear. Some proposals recommended boilers in the 120,000–150,000 BTU range for my townhouse with only 90 feet of baseboard — and at significantly higher prices. In contrast, Keith Williams took the time to explain the heating load, why proper sizing matters, and the technical reasoning behind his recommendation. It felt like true consulting rather than a sales pitch. His professionalism and patience gave me confidence that the decision was grounded in sound engineering. The installation team — Adan Ruiz and Edgar — were outstanding. They were organized, precise, and extremely detail-oriented. They flushed the system, verified pressures, tested every baseboard, and made sure everything was fully operational before leaving. A supervisor stopped by during the installation to review the work, and customer support followed up to schedule a quality audit — impressive quality control. From the initial quote through contract and payment, the entire process was clear, structured, and professional. Four Seasons stood out not just on price, but on competence, transparency, and execution. Highly recommended.

I could write a novel, in fact I did as I kept notes of daily events so I'll summarize: Paid for new furnace/home humidifier/ACNegatives: 1) install was suppose to take 1.5 days, it's been 8 days and it's not done yet. No AC or home humidifier installed yet either. 2) first installers didn't install right-claimed new furnace needed a new heating element 3) techs that tried installing new heating element still wired wrong and blew my breaker and melted wires inside the new furnace, scortch marks in a few places on my breaker box, smoke, almost setting my home on fire. 4) Blowing up the breakers left me with no water for 1 night & 1 day bc my well pump, hot water heater and softener were among other things in the same breaker box 5) The internal communication is astonishingly terrible, techs didn't know what other techs did or were suppose to be doing.  Calls not returned, appointments got mis-scheduled or not scheduled at all, parts didn't get ordered like they were supposed to, electricians didn't get ordered/unable to come out when they were suppose to leaving me with a broken unusable furnace for another full day/night (freezing temps) 6) The electrician acted like it was an inconvenience to him to come and do a safety check on my breaker box, he was in a rush and a little rude. 7) I've had multiple people to my house every day for a week, only a couple showed up on time. The rest arrived 30min- over an hour past the 4 hour window. I understand things can go wrong and they are often behind but a courtesy call to let you know they are running late would be appreciated, I wasted A LOT of time for 7 days in a row (minus Sunday) waiting on them. 8) By the time this is all said and done (supposedly after 10 days and that's IF everything goes as planned), I'll have an *old* new furnace with all *new* parts instead of a brand new furnace that should have worked from the very beginning. 9) Nest thermostat was installed poorly. 10) My electric bill is going to be outrageous with my 2nd furnace working more than double time and having to use space heaters on the very cold upper level/main living area of our home. My trust in this company is seriously lacking.  Use extreme caution before choosing this company.  I was misled so hopefully you won't be. Positives: 1) The senior tech that finally knew what he was doing- He went out of his way to make sure the furnace was at least somewhat working until new parts could arrive and he was able to get me my water back when the previous tech couldn't do it and no one from customer service or dispatch seemed to be of any help getting me someone out to my home ASAP.  I had to keep hounding them and I hate hounding people.  This senior tech was very knowledgeable and was genuinely concerned for my family's safety and gladly volunteered to do the rest of the install for me when the parts arrive. 10 people from this company have been to my  home for this installation (which as a reminder is not even done yet).  Out of those 10 people, the senior tech is the only one that's made progress and I am grateful for his knowledge, work ethic, and compassion.  Freezing temperatures outside, this experience was a nightmare.  I regret my decision to use this company for my heating and cooling needs.