Roto-Rooter Plumbing & Water Cleanup

I originally had this at 5 stars. Unfortunately, I now have to lower it down to 2 stars. Kyle and his team came out last Wednesday and got my plumbing line, which was filled with roots, moving again. They didn't have a camera, so they couldn't be sure if they got everything, but everyone was pretty confident they had. I was told a camera tech would make a later visit out to verify and inspect the line. The camera tech came out yesterday and saw that there was still a root in the pipe, and it was already causing a backup again in the line. Roto-Rooter then said that they could try to clear that root with blades, but they would have to charge again. What I originally liked about Roto-Rooter's pricing model is that they charge by the job. If they can't fix something, they don't charge. Or at least that's what they told me. Unfortunately, fixing in this case only meant giving me about 5 days of a working pipe. Further detail in case Roto-Rooter tries to dispute this: - I had a different company come out first, and they said they could only clear the pipe from a cleanout valve, which I didn't have installed. - Roto-Rooter said they could clear it from the toilet, using blades. - I installed a cleanout after Roto-Rooter got the pipe running. - When I called Roto-Rooter to have them clear the remaining root that we saw on the camera, they said they couldn't have gotten that from the toilet anyways because they can only use blades going through a cleanout valve, not a toilet. So basically, had I just done what the first company said and installed a cleanout valve and then had them clear the line, I would 1) saved money (they were cheaper than Roto-Rooter), and 2) had a pipe that would have not re-clogged in less than a week.