Timber Dental Downtown

My appointment today was about my bone loss and receding gums. I had so many questions and walked away with none. The specialist was kind, clear, extremely informative, patient and left me feeling like I knew what all of my options were in depth. He took so much time with me! And his assistant Cookie was just as wonderful. I’ve had the same experience with my regular dentist through Timber Dental. I highly recommend Timber Dental!

I was considering not leaving a review, but I received several followup emails for feedback where the "positive feedback" button leads you to Google, and the "negative feedback" button leads directly to the company. You wanted negative feedback, you got it! Just here, in the "positive feedback" section. I scheduled an appointment to get two teeth pulled and per their instruction took the day off work because I would be sedated. They said I would need a ride home, I asked if an Uber would be okay, they said yes. I got to the office on the day of the appointment and they immediately informed me that I needed someone to be with me at the 2-hour appointment the entire time and drive me home, so we would not be able to do anything but a pre-screen imaging that day. No apology. A little flustered because I took the day off work, but misunderstandings happen. Then we did the quick imaging and the dental tech spoke to me heavily in medical jargon regarding the procedure, I had to ask her to define several technical terms before I just gave up and let her talk to me about how smart she was for a while. After that, I waited by myself for a long time and finally after being there for a full hour the doctor came in and talked to me for about five minutes. Then, the quote. For two pulled teeth, two bone grafts, and two implants the total estimate was $19,000 (they gave me a range so I averaged the figures). That seemed crazy enough to me that I also calculated the cost of a pint of whiskey and a set of needlenose pliers. I looked up the average cost of this procedure and called around instead. The next quote I got was $8K, and I quickly found another for $6K--another dentist with great reviews--and the procedure went swimmingly. I very rarely leave bad reviews (check my history), but the combination of price gouging, poor communication, the long wait to see a doctor, and finally the misleading email meant to siphon negative reviews away from here got me to share my experience. This place has good reviews and they were nice people, but especially if you're getting a bigger procedure I would urge you to shop around.