This business is Trusted — customers consistently rate it 4.3★ across 2,252 reviews, indicating reliable, quality service.
Well-established with 2,252 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Just finished 4 nights here. Was worried about the valet because of the reviews, but every valet person was fantastic for me, my wife, and daughter. Skylor was great and friendly to check in with once we arrived after a long day of travel. Gladys also went well above and beyond to help my wife and I get everything we needed for our room with our daughter! There was a Brazilian lady at the breakfast buffet who was also extremely friendly that our daughter loved! Highly recommend this hotel for the great location and excellent customer service we experienced, especially for not being in the downtown area.
I would give a five-star rating as my stay here and the service was great, but receiving a notification from my bank that I was double charged by valet upon leaving was displeasing to see. Please ensure that your staff processes the refund I was promised otherwise I will contact my bank to resolve this issue. Pros • Walking distance to The Galleria Mall, other shopping centers and several great restaurants. • About 22-25 minutes from Hobby Airport. Cons • Cost to park • Phone in the hotel room did not work. • Valet does not seem to be structured here. It takes a long time for them to retrieve your vehicle. They were very kind though.
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My hubby and I came here for a quick 2 night stay and loved it! We will definitely be back. Its in a great location, lots of walkable restaurants and things to do. Very comfortable beds, impeccably clean rooms and great customer service. 1 note to make: we ordered room service and it took about 45 minutes to arrive then my order was incorrect so they ended up remaking it for me but it took another 45 minutes. They said it happened because they were making so many orders. But I appreciate them fixing it for me.
My rating is based on the experience I had with the staff. It was simply outstanding and rare to encounter staff that care and are warm these days. From the check-in offering to take my room service order to the unexpected call in my room asking if my son might be more comfortable with a roll away bed it was just remarkable how they anticipated what would make the stat better and offered without being asked. Rare in deed. Then on departure we ate at the café and were treated by Elizabeth who really brightened our day. We'll done and please take care of this staff they care and should be commended!
Every member of the staff was genuinely kind and welcoming, we even got a delicious margarita while waiting for our room. The restaurant team, in particular, deserves praise for their outstanding service during breakfast, which featured truly high-quality food. Both the front desk staff, who were very helpful, and the courteous valet parking gentlemen contributed to a fantastic overall experience. The rooms were fantastic with comfortable beds and very clean as well. And the location was the best, surrounded by stores and restaurants. Highly recommended.