This business is Established — a decent presence with 571 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 571 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This was so much nicer than the stars it earns on various sites. We were really impressed with the spaciousness, cleanliness, and comfort of the beds. The room was great. Handy to local restaurants and other sites. Immediately next to the stadium. Literally. Location also handy to the highway (as we were trekking across multiple states over the holidays). I would have given it 4 stars if the smoking section wasn’t the entire casino…plus ALL the restaurants were located within the casino’s smoking section. Not terribly conducive to dining on location if you’re a non-smoker. But this was the only downside so take that as you will. Perhaps you’ll read this and think “wow then, for me and my other fellow humans who don’t mind the smell of smoke, this would be 5 stars!” So…to each their own:) Happy trails!
It's the people working at the hotel that made it an excellent experience for me and my family. We booked several rooms to make it a family vacation. The rooms were great too... The staff were wonderful, helpful and kind to my elderly father. There was one person working at the front desk (her name was Shamieka) who was especially nice. When I checked in before my father arrived - I mentioned that he was a veteran. When I walked through the lobby to help my dad up to his room - Shamieka greeted him by name and thanked him for his service. That meant so much to him (and to me). I can't say enough good things about all of the staff (and most especially Shamieka)... Thank you all for a wonderful family vacation at your hotel and casino :-) Laurie Skutch
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We would definitely stay here again. It was a great location. We went to the Wheelhouse for dinner and the food was reasonably priced and good. The casino was a smoking facility which was our only negative. But we don’t really gamble. Only stayed there for our guest turning 21. Room was very clean. Bed was comfy and staff was very professional.The free breakfast buffet was a definite perk! Ubering the city was the best travel option and affordable.Thank You Pittsburgh!!!! A town definitely worth checking out!
Hotel is great staff was awesome but the morning breakfast that they serve is the most terrible thing I've ever. For the amount of money to somebody pays to stay at that hotel. You would think they would feed you something better. Then a breakfast that tastes like it came from the Red Roof Inn or Best Western. There no other places to go or restaurants for breakfast in the morning nearby. I suggest not wasting the time to walk down in the morning
I feel like this room needed a bit more attention as far as cleaning is concerned. The rooms are beautiful, however! The staff, wonderful. The connection to the casino is odd. You have to use valet to bring your bags into the hotel in the easiest way. Breakfast was nice. The extra blanket in the closet is pretty until you touch it. Lufa feels. 😜 Bathroom was so roomy.