This business is Trusted — customers consistently rate it 4.4★ across 1,609 reviews, indicating reliable, quality service.
Well-established with 1,609 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This was my second stay at The Sable at Navy Pier, and once again, it did not disappoint. We stayed on the 5th floor this time, and the views were absolutely stunning. Every room faces Lake Michigan and the Chicago skyline, so you’re guaranteed a beautiful backdrop day and night. Waking up to that water and city view is an experience in itself. The rooms are spacious, modern, and very comfortable. I especially love the wood-accented shower and the Lockwood bath products. It feels elevated and spa-like without being overdone. One of the best things about this hotel is the location. Being right on Navy Pier means restaurants, live music, and fireworks are literally steps away. You don’t need to leave the area to have a full Chicago experience. Customer service is consistently outstanding. The front desk team is welcoming and professional, and even valet service was excellent. Everyone contributes to a smooth and enjoyable stay. Pro tip: check out the packages on their website to save money, and consider calling directly to ask about additional offers. Highly recommend. I will absolutely be back again.
This hotel exceeded our expectations. We have so many wonderful things to say about Sable. First, the property itself is absolutely beautiful and exceptionally well maintained. The views looking back toward the city skyline are stunning. We arrived Sunday afternoon and had no trouble with parking. However, if this is your first visit and you’re arriving Thursday through Saturday during good weather, we recommend using the valet service to make things easier. One of the biggest highlights of the hotel is its location. Being situated toward the end of the pier—about a half to three-quarters of a mile from the mainland—means the usual city noise, including ambulance sirens, is barely noticeable. It makes for a peaceful and restful night’s sleep. Jovan at the front desk was extremely helpful, answering all of our questions and offering thoughtful recommendations throughout our three-day stay. Alma in the restaurant was delightful—polite, attentive, and very accommodating. Breakfast was excellent, and the coffee was especially good. The valet staff were also friendly and helpful, gladly retrieving items from our vehicle whenever needed. We truly enjoyed our stay and would gladly return. Best!
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Gorgeous view, reasonably priced for the hotel and easy to get through by foot or getting dropped off at the entrance. Love how it’s all connected towards the Navy pier so you have so many great food options and easy access! My only slight surprise was the food, I originally came to Chicago for finishing my tattoo sleeve, they had the option in the room I was staying for door delivery, which I was excited for after a long day, I wanted to enjoy some food in peace alone, but they didn’t have too many options for door delivery versus going down to their physical restaurant. Totally fine, I ended up going and sitting down having a nice old-fashioned with Their rigatoni mushroom/shrimp pasta. The hotel delivered a $10 off discount for staying at the hotel but the food plus tip still ended up being about $70. In my opinion, The old-fashioned was spot on, strong and delicious, the food was okay, not super flavorful but my server was very kind, seated me quickly and had a very pleasant conversation! For a Saturday evening around 6/7 PM it was fairly quiet. I would definitely stay back at the Sable hotel but might pass on the Lirica restaurant. Thanks!
I really wanted to love this place, but I just couldn’t. The best thing about this location was the view from our room and the staff were fine (minus being unresponsive at times). There is a 30 per night resort fee that gets a few things. One coffee per room, so even though we had two people, we only got one cup. You got a $10 dining credit, but you had to sit down and eat, so when I wanted to take some food with me after a long flight, I just decided not to use it. The resort fee did allow for us to do the Ferris wheel, so that was nice. There were no extra amenities. These things weren’t the worst but when it came to the bed, it literally felt like I was sleeping on a Flintstone rock. I woke up every morning with back pain. After four nights in the hotel I needed a massage when I got home. You could also hear everyone’s conversations throughout the night and morning and we came during off season. I can’t imagine what it’s like during peak season. Would I stay here again, meh, I don’t think so. Again the views were great. But it is nowhere near my top stays.
Well located right at Navy Pier with excellent views of the lake and skyline. The lobby and common areas feel modern and stylish, with a clear design focus that makes the first impression strong. Rooms are comfortable, clean, and thoughtfully laid out with natural light and good finishes. Service is generally professional and helpful, making check in and everyday needs smooth. The rooftop space is a highlight with great vistas and a nice place to relax or enjoy a drink.