This business is Established — a decent presence with 3,135 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 3,135 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I stayed here for three nights last week for a conference. From check-in to check-out, all staff I encountered were friendly and professional. I love the vibe of the lobby area. My bed was very comfortable and the shower was lovely. My favorite aspect of the room was the motion activated light under the one night stand, which made movement at night nice. All hotel rooms should have that. My only complaint was the windows being a bit dirty, but that didn’t really impact my stay. I would stay here again.
I can’t speak to value because I accompanied my husband on a business trip so I have zero idea what anything cost, but I found the room to be aesthetically pleasing and reasonably comfortable. I would have preferred a walk-in shower rather than a bathtub/shower curtain but that’s a preference and not really a complaint. The drinks at the bar were great, the food at the restaurant was mediocre at best. The hollandaise sauce on the Eggs Benedict was awful. I agree with other reviews that the room temp was a challenge to regulate and the morning we left there was no hot water….only luke-warm water for showering at 4am!? The pool is small and not really a “fun” place to hang out but it was a nice place to cool off. The gym is great if you love cardio. So much cardio. My biggest complaint is the service. Their “new” policy of having to request room cleaning service by 1pm the day before sucks! They do not service your room, even to replenish keurig coffee pods unless you have requested it by 1pm the previous day. Otherwise you have to call or text the front desk to make a special request for anything you need. They also have a “if you need anything please text this number” service but I do not recommend using it because it was at times hours before getting a response.
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Yusav is the reason for this 5 star review. A lovely 3 day stay, he assisted in every way and went the extra mile to make sure my partner and I had a fun and easy time. An asset to the hotel. We will be staying and recommending our associates and family to stay here.
Had an amazing stay at Sonesta! From the moment we arrived, the staff was welcoming, professional, and attentive to every detail. The room was spotless, comfortable, and beautifully prepared, making our stay truly relaxing and memorable. The atmosphere throughout the hotel was peaceful and elegant, and the customer service exceeded our expectations. The amenities, cleanliness, and overall hospitality made this one of the best hotel experiences we’ve had. Thank you to the entire Sonesta team for making our visit so special. We will definitely be coming back and highly recommend this hotel to anyone looking for comfort, quality, and outstanding service!
I can honestly say that I am disappointed with the recent stay at this location. My husband and I book with the Royal Sonesta often when traveling but will have to reconsider for future traveling. We stayed here May 8th-10th for a quick weekend getaway. When we arrived, the bedding was not fresh and there were stains on the sheets, we had to call for service immediately after getting off our flight, we were exhausted. Our room was not serviced the entire weekend and the ice machine on our floor was broken. To put the icing on the cake we had charges on our room that we did not approve of. Someone at the bar charged their drinks and food to our room the entire weekend! It is a shame that there is no policy in place to confirm identities and room numbers at the bar before charging. I was LIVID. If you stay here please always get a copy of your receipt before departing the hotel. I am so glad we were able to catch this before leaving. I give our stay a 3.5/10 DO NOT RECOMMEND.