Limited review history — only 32 reviews at 4.9★. Not enough data to assess reliability with confidence.
A 4.9★ rating from 32 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 8:00 AM – 5:00 PM
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I can't recommend Ted enough! From our first meeting, he took the time to truly listen to my vision for our home and came up with a renovation plan that exceeded my expectations. He completely redesigned the layout, making our home much more functional while creating a beautiful finished product. Ted and Garrett communicated exceptionally well throughout the entire renovation, keeping us informed every step of the way. Even after the project was completed, he has remained readily available to answer questions and provide support, which speaks volumes about his commitment to his clients. If you're looking for a contractor team that is talented, professional, communicates well, and genuinely cares about the quality of their work, they are the ones to call.
TL;DR Project estimated at 4-6 months, took 10 months to complete. We experienced repeated quality issues (still discovering more), inconsistent follow-through, and an unprofessional final interaction. We would not recommend. UPDATE: After just 3 months, both a new air conditioner and a 2 year old unit Authentic Construction relocated FAILED. Multiple third party experts determined extreme incompetence in the install and relocation, with a 6 inch opening blowing into attic, exposed wiring, and lack of a pan safety switch and valve caps in new unit. The 2 year old unit they moved had a bend in the freon line. The compressor then blew up leaking freon and we were forced to evacuate the house. (See photos.) We had to spend many thousands fixing their errors, with more likely to come. Please, avoid this company at all cost. Edit: after a month, we’ve discovered many more issues. The insulation is falling out of the floors on all new areas of the house. Bathroom caulk has failed. Our experience We recently completed a renovation of our single-story 1950s ranch with Authentic Construction. We didn’t initially plan to leave a negative review, but our overall experience, particularly the way it ended, compels us to share it. Timeline The project was initially estimated at 4–6 months and ultimately took 10 months. While there was an early 1–2 month delay due to the gas company, the project extended well beyond that. The prolonged construction was especially difficult as it overlapped with my wife’s third trimester, and work was still ongoing when we brought our newborn home. The move-in date was set and then pushed back 4 separate times. Quality Issues Throughout the project, we encountered both major and minor workmanship issues. There are too many to mention, but I've highlighted a few below (including photos): - The back half of the home remained exposed to the elements for roughly two months without proper tarping, with standing water on hardwood floors for weeks. - The newly installed HVAC system is too powerful for the new addition, which resulted in pressurized doors not closing properly and a wind-tunnel sound on the lowest setting. We have to bring in another HVAC professional. - Multiple framing corrections were required. - Numerous smaller problems added up. For example, in one 24-hour period, two ceiling vents fell out, a bathroom mirror detached from the wall, and a closet shelf pulled out when first used due to improper anchoring. - Even after completion, we’ve continued to find items that were missed, including reversed shower controls, missing insulation on the attic door, improperly sized crawl space vents, and another ceiling vent that later fell. Communication & Process We had many productive in-person conversations, and we approached every issue with kindness and professionalism. However, commitments were often made verbally and not followed through without repeated reminders. It frequently felt like we were responsible for tracking open items rather than having a structured quality control process in place. We understand that construction projects require back-and-forth and adjustments. Our concerns were not about isolated mistakes, but about the volume of recurring issues and the need to repeatedly flag them ourselves, often after weeks or months. Final Interaction At the end of the project, when we expressed disappointment about the number of quality concerns, the conversation escalated in an unprofessional manner. The owner was cursing and even directly insulted our character. Disagreements can happen, but respectful communication should remain a baseline. Overall We like the final design and layout of our home, and we do appreciate the vision and flow they helped create while maintaining the character of our ranch. However, based on our experience with delays, quality control, and communication — particularly the way concerns were handled at the end — we cannot recommend them. We had hoped for a different experience and wanted to share ours so future clients can make an informed decision.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
We worked with Ted for about 3 months coming up with options for a home addition and remodel on our 1950's ranch. We noticed he was doing 2 other homes in the neighborhood and got in contact with him. Ted was able to work within our budget and make the design and plans happen. Sadly about 2 months prior to our start date, we had to transfer for work. While we didn't get to finish, Ted made the process simple and easy to understand. We would have loved to complete the project and would do it all over with Ted and Authentic if we were to stay in Charlotte area.
Authentic Construction did an outstanding job adding a second story to our original ranch-style home. Ted was a fantastic GC to work with, and his son Garrett kept daily operations running smoothly from start to finish. They communicated clearly, stayed on schedule, and delivered quality craftsmanship in every detail. Our home feels completely transformed, and the final result is even better than we imagined. Highly recommend Authentic Construction for any major renovation project!
I’ve work with Ted and his team on several renovation projects. He is very detailed and professional in his operations. Highly recommended!