This business is Trusted — customers consistently rate it 4.8★ across 135 reviews, indicating reliable, quality service.
A 4.8★ rating from 135 reviews indicates strong quality — continued review growth will further confirm reliability.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Stayed in a one bedroom. Very clean, kitchen had everything I needed to make breakfast and reheat dinner, and had enough space to spread out during my work trip. The building had some special directions on how to check in and parking but everything was laid out very clearly and was easy to understand. Parking was in a secure gated underground garage. Everything felt very safe and secure as a female in town for work. I will book here again when I am in Charlotte.
I booked this place to stay across from the hospital during the ice storm so that I could make sure I made it to work. Accommodations were great- easy to access, clean, had basic toiletries and kitchen supplies and beds were comfortable. Good communication.
I like the apartment. It beats a hotel. Roomier. I was not thrilled with customer service and the space has the basics -- minimal kitchen supplies, no way to make coffee other than instant (no coffee pot), two hangers in a walk-in closet, and they charged me $125 to replace a fob I lost that was broken, not working, and not on a lanyard, when I found it hanging up. Customer service is fine if you like talking to robots (AI) but since there was no human intervention throughout, the process and communication was soulless. I would have to seriously think twice about another Kasa stay.
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It was a very pleasant home away from home experience. Since I mostly enjoy traveling alone, the convenience of safety is always a factor in my choices when traveling. The Kasa Dilworth was not only safe, the homeowners and staff were extremely friendly. Having the amenities like staying at a hotel were definitely a plus. It was in walking distance of everything downtown, near walking parks, and great restaurants were a plus. The California King size bed and 10' ceilings along with a full size appliances was definitely an added bonus. It was a nice balcony sitting area with a view of the romantic courtyard was also a definite plus. I recommend this as a get-away when you like to have some alone time with your special someone or just a place for just a sabbatical.
Very clean and comfortable. Check-in instructions were very clear. Within one block of hospital, summer farmers market, walking trail. The building is a bit confusing but a great central, safe location. I had a bit of trouble with the parking garage gate but they helped me quickly. Our unit was on the inside and was very quiet.