This business is Trusted — customers consistently rate it 4.4★ across 606 reviews, indicating reliable, quality service.
Well-established with 606 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Beautiful hotel inside and out. Outside is well-lit and there are security cameras which give an added feeling of safety. Lobby is clean and inviting. Front desk clerk (Porsha) was professional, friendly and efficient with our check-in. Room itself was clean, quiet and odor-free. Hotel was fully booked but we never heard any other patrons. Bed/pillows were clean and quite comfortable. Bathroom/shower were clean and fully functional. Breakfast was basic but good quality and it hit the spot. If l am in this area again soon l will definitely return. What a nice hotel!
My stay here was a very pleasant stay. I had asked for an early check in and the front desk clerk Crystal assisted me with no hesitation..She was very polite nd courteous throughout my whole process. She was also very knowledgeable on the area, when I asked her about a few places to go. FYI..there is a club in walking distance from the hotel..Also housekeeping kept my bed made up everyday nd me with fresh towels..The breakfast was decent, nothing to call home to mom about but the serving area was very clean. The food did satisfy the early morning hunger to get you started for the day, I can say that. My overall stay I would rate it a 9.5/10..
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Truly was hoping for a great stay and it was NOT. Traveling during the holidays is stressful enough checking into a hotel should be the least stressful part of it. After letting them know of issues and the AGM informing me her would make sure everything was done and it wasn’t is just sad. Carmen the GM was not of any help and I had to contact corporate in regards to this property. You aren’t even able to tell what was “deep cleaned” because everything still was NASTY ! 🤮
This location was rather disappointing. I travel 3 out of 4 weeks a month and stay in several IHG properties. Dated furniture throughout the lobby. Room furniture very dated and soiled. The mini fridge is just that, mini, very mini. The hotel it's self smelled of weed, smokers standing right by the doors which allows the discusting smell of cigarettes in halls. The corridor carpets could use a good cleaning. Minimal TV channels which was disappointing. I am a faithful IHG customer, however this location was disappointing. The location is perfect as it is close to the interstate with easy access. If your looking to book at a higher end IHG, this is not the one.
Don't stay in room 213. It's directly above the main entrance door. I heard the door slide open and closed all night. It was the worst night ever! The bathroom sink didn't drain. The sad thing is that there were very few people in the hotel so they could have given us a decent room.