Denver Health OB-GYN

I found myself in a particularly distressing predicament when urgent medical attention was required for my mother, but we faced significant barriers to communicating with our doctor. The root of the issue lay in a new medication the doctor had prescribed, which surprisingly led to a cascade of unexpected and troubling complications for her. This alarming turn of events prompted us to seek immediate help at the nearest urgent care facility. Upon our arrival at urgent care, the attentive medical staff quickly assessed my mother’s condition and recommended that we contact our gynecologist to discuss the concerning side effects of the medication. They highlighted the critical need for direct communication with her to ensure my mother received the correct treatment for her adverse reactions, emphasizing that without this information, her care could be compromised. I promptly called the clinic, my heart racing with worry, and spoke with a nurse who seemed empathetic to our plight. She reassured me that she would convey our pressing concerns to the doctor and promised to return my call as soon as possible. However, when the nurse finally did get back to me, her tone was overly apologetic yet firm, explaining that the doctor was inundated with patients and, unfortunately, wouldn't be able to engage in a conversation with us at that moment. I attempted to articulate the urgency of my mother’s situation once more, hoping to convey the gravity of her distress—after all, we were already at urgent care desperately seeking assistance. Despite my earnest attempts to elucidate the critical nature of our circumstances, the nurse reiterated that the doctor simply did not have the capacity to talk. This response left us grappling with frustration and helplessness, as securing an appointment with her previously had been an arduous task in itself. The entire experience was profoundly challenging; amidst the stress of my mother’s deteriorating condition, all we sought was clarity, guidance, and reassurance during this unsettling time. The lack of communication and support only added to our worry, amplifying the urgency of our need for comprehensive care and understanding.

Everyone one I interacted with was extremely professional, helpful, kind, and caring. They answered all my questions and concerns and demonstrated empathy. I have been extremely happy with all the staff at Denver Health regardless of the department.