This business is Established — a decent presence with 299 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
299 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
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Will never book a grand hotel vacation. These hotels are luxery at first glance and all that goes out the window once you check in. You’re met with rude staff. Our executive sweet was dirty, hair in the shower, visible crumbs on couch as well as the carpet rug. Stains on chair in room etc. No welcome message on the TV. The tvs are outdated and use chrome cast and we were never able to access it on the living room tv. Extremely bad lighting through out the room. The bed is hard and will hurt your back. and the pillows are extremely flat. I had to ask 3 times for new pillows. Through out the night the metal clanked in the heat vent. When I asked to move rooms they said we couldn’t and they also didn’t offer ear plugs? They offer them at any other Hilton hotel. The restaurant is over price for mid food. Like 24 do a mediocre saladZ They also do not offer free breakfast like other Hilton hotels and do not have an indoor pool for kids. After our mandatory tour I felt like they don’t give a shit about you after you tell them you don’t want to buy their expensive time share packages. Why would you when you are treated this way at their facilities. I would take your hard earned money elsewhere. This hotel is like putting lipstick on a pig. And just so you guys know. Just because you give out warm cookies, doesn’t solve all your issues 😂 you missed the mark here sis. Btw it’s also NOT on magnificent mile.
Even though we unfortunately were visiting Chicago for a funeral, our experience at Hilton Grand Vacations was amazing. We were well taken care of. Staff is a 10/10. Everyone we interacted with were friendly and knowledgeable about the resort. Our room was great with a top floor view. Thank you again Hilton for a wonderful experience. This was our first time at this hotel and we look forward to staying there again.
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Wonderful stay! The hotel is in a perfect location — just steps from the Magnificent Mile, great restaurants, and all the best downtown attractions. The lobby and common areas are modern and welcoming, and the whole property feels clean, safe, and well-maintained. The staff was fantastic — friendly, professional, and always ready to help. Check-in was smooth, and everyone we interacted with made us feel genuinely welcome. The room was spacious, comfortable, and very clean, with a great view and all the amenities you’d expect from a high-end hotel. Beds were super comfortable, and we slept great. We also enjoyed the rooftop pool and lounge — such a nice bonus in the city! Overall, an excellent experience from start to finish. Highly recommend for anyone staying in downtown Chicago — whether for business, family, or a weekend getaway.
Once the nicest hotels I’ve ever stayed in. I don’t have one negative word to say about my stay. I am very picky about hotels and spent a lot of time researching a place to stay. I was not disappointed at all. Everything was updated, very clean, and inviting. I did have to dodge the time share staff a few times but a small inconvenience! Highly recommend!
Love Chicago, and being on a high floor among all the other high rises give great views. Service was midwest nice, and staff very helpful. They share the building with the Doubletreet in Streeterville right between Michigan Ave and the Navy Pier.