Plumb Works Inc.

Read before hiring. Don’t rely solely on Google reviews—be sure to read Yelp and other review sites as well. My experience was disappointing from the start. The technician seemed rushed, jumped from one issue to another without fully explaining anything, and never gave me a clear understanding of what he was seeing. After a quick walkthrough, he said he would return with a quote. When he presented the price, I simply asked what specific repairs were included—which I think is a reasonable question before approving several hours of labor. He told me the quote covered eight hours of licensed plumbers on-site but could not clearly explain exactly what would be repaired. He also said there could be additional charges depending on what they found, aside from a smoke test and venting a bathroom. I found it difficult to understand how an eight-hour estimate could be provided without being able to clearly describe the scope of work. When I asked for more detail, the conversation quickly became defensive. He accused me of questioning his knowledge as a plumber and told me, somewhat dismissively, that he was “not a handyman.” At that point, I told him I would be contacting the office and asked him to leave. His response was, “I don’t care. I’ve been working for them for 10 years. Go ahead.” I understand that quality plumbing work isn’t inexpensive, and I’m willing to pay for expertise. However, if you’re charging premium prices, customers should be able to expect a clear explanation of the work being performed, transparent pricing, and professional customer service. Unfortunately, that was not my experience. Surprisingly, one of the “owners” apologized for the employee’s behavior and did not charge me the $89 dispatch fee. I felt that deserved a star. - Desperate Customer