This business is Established — a decent presence with 1,192 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
1,192 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
My brother and I wanted two rooms for an extended weekend trip to Chicago. We got there about 5pm I think, and our reserved, pre-paid rooms were given away. We were moved to a different floor (not a big deal) and not next door to each other (annoying but not impossible). My room hadn't been completely restocked (eg missing extra TP). I only had maid service once, and the coffee/glasses area wasn't restocked. Temperature in my room started at freezing. I eventually got it better/fixed it (with help from my brother who found the OTHER thermostat that actually worked). The plunger in the sink kept getting stuck so the sink filled with water. However, bed was comfy, room was quiet, and overall it was comfortable. Pool, small, but very nice. I should have asked for an accessable room, but that's on me. (Tub was too high for me to chance getting into and out of.)
Rooms were immaculate, staff were kind and welcoming. The biggest shoutout to the manager Diana and their kitchen staff, they were extremely welcoming and the food was fantastic! That French toast was the best I've ever had. For our first trip/stay ever in the United States, you guys set the bar high!!
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Let me be clear: finding a hotel that balances world-class service with a genuine sense of community is no small feat. But after my recent stay, I can say without reservation—this is a place that gets it done. From the moment we arrived, the staff demonstrated a level of professionalism and preparedness that is, frankly, too rare these days. We aren't just talking about a comfortable bed—though the linens were excellent—we’re talking about a team that understands the importance of service-oriented leadership.
Will forever give mid ratings to hotels that charge for parking when there is a huge lot available. Why are you charging $30/night for a huge, unsecured lot that is shared with several other hotels and has plenty of spaces. Do better. Don’t nickel and dime us patrons.
Breakfast is expensive and bad. No free buffet. The coffee is awful. 30$ to park and it’s not any kind of secured. Room is decorated like a tomb. Cold, dark, extremely poor lighting. Shower drips. You can hear your neighbor flush.