This business is Trusted — customers consistently rate it 4.8★ across 194 reviews, indicating reliable, quality service.
A 4.8★ rating from 194 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Quick response to my plumbing inquiry, clear communication, very clean work, and a fair price for a major residential water main replacement. After getting a notice that my lead water service line needed to be replaced, I searched for a plumber in Cincinnati and found Preston & Sons Plumbers. I had already spoken with a few other plumbing companies, and some only suggested partial fixes while another gave a very high starting price. At first I was unsure because William started the estimate by text and asked for photos instead of coming out right away. I sent the pictures, got the quote, and asked to speak by phone before paying a deposit. On the call, he explained the full process in simple terms from start to finish, including permits, scheduling, excavation, replacing the main water line, testing the system, and cleanup. Once everything was set, the crew was scheduled. I was told the water line job might take two days, but the plumbers finished it all in one day. The team arrived early, got right to work, and stayed organized the whole time. David, the supervisor, answered my questions during the job and made sure I understood what was happening at each step. After the new line was installed, we checked the water pressure and looked for leaks, and everything was working properly. The crew backfilled the holes, restored the area neatly, repaired the concrete where the new line entered, and even put my garden bricks back in place better than before. For a big plumbing project, they made the whole process look easy, safe, and professional. I highly recommend them if you need a water main replacement done right the first time.
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Updating my earlier review because i recently had another great experience with a plumbing team, this time for a different job. Tanner, the plumber assigned to the work, was friendly, professional, and very thorough. He made sure everything was done to a high standard and clearly explained each step, from checking the lines and fittings to finishing the install. What stood out most was that the quoted price was exactly what i paid, with no surprises, just honest and dependable plumbing service. I continue to be impressed by their consistency, communication, and dedication to quality work. I highly recommend them for any plumbing repair, installation, or service call. I also had an emergency with a leaking hot water heater, and before lunch Brandon was already at my home. They arrived quickly, diagnosed the problem, confirmed the unit was still under warranty, and handled the replacement process right away. The old heater was removed and the new one was installed the same day, which made a stressful situation much easier. grant was professional, knowledgeable, and efficient throughout the visit. Their workmanship, fast response, and clear communication really stood out, and i would gladly recommend their plumbing services to anyone needing reliable help.
We recently moved into our home in Cincinnati, and when the kitchen sink stopped draining one evening, i had no idea who to call for a plumber. After reading a lot of reviews, we chose Preston & Sons Plumbers because they seemed honest and easy to work with. william was exactly that and even better. He sent Brandon, who was friendly, professional, and worked efficiently. Brandon cleared the drain and cleaned the pipes that same morning. Once they found out we also needed a new drain, william came out later that day and replaced it. During the whole visit, he was very approachable, explained the repair work in simple terms, and walked us through what was happening with the sink, drain line, and plumbing setup so we could understand the process. That really gave us peace of mind as new homeowners. When i called to set up the appointment, Tanner was clear and helpful on the phone. He explained the service cost up front, so there were no surprises at the end. It was a smooth, stress-free experience from start to finish, and the pricing felt fair for the quality of the plumbing service. We truly appreciated the quick response, honest communication, and solid workmanship, and we will definitely call again for any future drain or plumbing needs.
Great experience from start to finish. I felt comfortable trusting them with the plumbing work and related home service installation. The team was polite, respectful, and very professional, and even though the price was a little high, the quality of the equipment and workmanship made it worth it. They handled the water heater installation very well, and the whole process was smooth. William was patient and helpful, walking me through the payment details, scheduling, and what to expect during installation. I also appreciated how clearly everything was explained. After the job was finished, I had a few questions about water pressure upstairs and wanted a little extra reassurance, but aside from that, everything went really well. The overall service was seamless, the plumbers were knowledgeable, and the finished work gave me confidence in the system. One other thing to note is that the estimate for one service was free, while another type of job came with an estimate fee. Even so, the professionalism, communication, and quality of the plumbing service left a positive impression.
We needed to replace the sewer drain line under our slab foundation, so we got a few estimates from different plumbing companies and chose the team that gave us a fair price along with clear, professional service. William did a great job explaining the whole process and gave us peace of mind as first-time homeowners that the house would be well protected during and after the plumbing work. Once the long tunnel was carefully made under the home, William quickly removed the old cast iron sewer pipe and installed new PVC piping. He also added an extra cleanout access near the house, which has been very helpful. Since the repair, everything has been working smoothly with no drain or sewer line issues at all, even with several people staying in our 2 bed, 1 bath home at times. We are very happy with the quality of the work and would strongly recommend this plumbing crew for sewer line replacement and under-slab pipe repairs.