Dentists at Hyde Park Plaza

I have had multiple appointments of various types with this office, and have left nearly every single one a little uncomfortable and frustrated. Their techs don't seem well-trained and their dentists treat my mouth like a Corolla at a Valvoline- rushed, and not very gentle. The receptionists are kind enough to your face, but I have heard them talk badly about patients they have just finished speaking to on the phone while other patients were in the waiting room. I work a customer service job, and I get it, sometimes you have to complain, but it's common courtesy to do that out of the earshot of patients. The dental care I received (when I actually recieved it) was alright, but I have left upset a few too many times for my liking. Really appreciated how transparent they were about insurance and pricing, though. I always left with an itemized list for recommended treatments.

Before scheduling, I recommend reviewing publicly available patient feedback on platforms like Yelp to better understand others’ experiences with this practice. I visited for a routine cleaning and evaluation, having consistently maintained regular dental checkups every six months without prior major concerns. During my appointment, the hygienist was unavailable, so the cleaning was not completed as planned. The clinical evaluation itself was relatively brief, after which I was advised to return for additional procedures, including a crown and a deep cleaning. Due to staffing limitations that day, administrative staff assisted with discussing treatment options and associated costs. Based on this experience, I would encourage prospective patients to ask questions, request detailed explanations of recommended treatments, and consider obtaining a second opinion before proceeding with significant dental work.

I had a 7:45 AM appointment at Dentists at Hyde Park Plaza for my family member to have extractions completed. The patient was not called back until 9:10--nearly an hour and a half after arrival. No proactive communication was offered during that wait. At 8:45, asked the front desk about the delay. The only explanation given was that some patients are taking longer to wake up than expected--an explanation that should have been offered to the waiting room without prompting moments before. At 9:05, asked again. A receptionist began providing an update on a patient who was still sitting in the waiting room, not yet seen. When that was pointed out, another receptionist simply repeated the same scripted response. No meaningful answer was ever given. The patient was finally called back at 9:10, but the procedure did not begin immediately. No reassurances were provided. The doctor entered at 9:40--two full hours after the scheduled appointment--with no acknowledgment of the delay and no apology. The waiting room itself was overcrowded to the point where staff directed patients to wait in their cars due to lack of seating. That alone signals a scheduling and capacity problem that goes beyond one bad morning. At 10:40, received a text that the patient was ready. When walked towards building from the car, staff was already bringing the patient out in a wheelchair before confirming the responsible party was present and prepared to receive the patient. Transporting a post-sedation patient without first verifying the responsible party is there is not just poor service. It is a patient safety concern. The lack of transparency, the miscommunication, the overcrowding, and the absence of basic accountability at every level of this visit fell well below what patients and families deserve.