This business is Established — a decent presence with 309 reviews and a 4.4★ rating, though not yet among the top-ranked providers in this area.
309 reviews at 4.4★. Check recent reviews to assess current quality.
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Those who value consistent quality and professional service.
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A huge thank you to **Markita** for making our stay so memorable!! My son Bentley and I were in Akron for the Half Marathon, and Markita went above and beyond in every way. When we were having trouble finding the parking garage, she stayed on the phone with us until we made it there safely. Then, knowing Bentley had an early race, she arranged for us to have breakfast before the restaurant had even opened\. Her kindness, patience, and willingness to help made all the difference on such an important morning. It’s rare to come across someone who genuinely cares as much as she does, and her exceptional customer service deserves to be recognized Thank you, Markita, for starting our race day off on the perfect note. You are a tremendous asset to your hotel, and because of you, we’ll absolutely be back!!
My family stayed here for a family wedding event. The rooms were excellent, nice and spacious and the vibe of the building (it used to be an old bank) may not be luxurious but fits well in the downtown setting. The 1 bar is nice with good breakfast and happy hour as well as evening entertainment. We may have visited at the wrong time as they seemed poorly staffed at the time despite doing their best. There's also no gift shop, just a small snack spot and you'd have to go a mile to nearest convivence store. Still, for an Akron visit, it's worth a try.
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Rooms are clean and appear nice. But, the bathroom had no fan. The bar had a good cocktail menu, but no regular Bar Tender on staff. Our Waitress was mixing drinks for her tables. She tried, but they weren't good - not her fault. The restaurant advertised a dish that they were out of and they weren't busy. It was disorganized - poor management. The staff were all friendly. They just didn't have what they needed to do a good job.
I booked the penthouse for my stay; however, upon arrival, the heat was not functioning. After fully unpacking, I was required to move rooms and was offered a smaller accommodation. While this was acceptable under the circumstances, it was not the experience I had planned or paid for. Aside from this issue, the stay itself was generally fine. The room was clean, and the bed was mostly comfortable. The windows are not soundproof at all so you can hear everything that’s happening outside. My primary concern involves the service in the hotel restaurant during breakfast. The staff member assisting us was unprofessional throughout our visit. She openly discussed internal staff meeting matters with us, remained on her phone at the bar for approximately 25 minutes, and did not bring the mimosas we had ordered. When our food arrived incorrectly, she immediately blamed the chef, stating that he had “messed up the order.” The chef later came out personally, corrected the mistake, and handled the situation professionally with an apology. Additionally, the server informed us that their payment machine was not working and asked if we could tip her in cash, explaining that she was “going through hard times.” This interaction made us uncomfortable and detracted significantly from the overall experience. Fortunately, this was our only visit to the restaurant during our stay. While the accommodations themselves were decent, the service issues ultimately impacted our experience, and we will not be returning.
I was overall very disappointed with my stay. This hotel had been recommended to me by multiple people, so my expectations were reasonably high. Unfortunately, the experience fell short. During dinner at the restaurant, there was loud screaming coming from the kitchen area, which was both uncomfortable and unprofessional. After placing my dinner order, I was later informed that they could not prepare my meal due to an “emergency” involving the chef. Based on the staff conversations I overheard, it seemed there had been some sort of altercation in the kitchen and the chef had stormed out. More concerning, someone attempted to enter my room during my stay. The individual had a key card that opened the door, but thankfully the deadbolt prevented entry. I presume this was a front desk room/key mix-up rather than something more serious, but it was nonetheless unsettling. I intended to report the incident to the front desk the following morning, but no one was present at reception when I attempted to check out. A restaurant staff member ultimately walked over, took down my room number, and told me it was fine to leave. Overall, this was a very disappointing experience, especially given how highly the hotel had been recommended to me.