This business is Trusted — customers consistently rate it 4.9★ across 646 reviews, indicating reliable, quality service.
Strong long-term review history with 646 reviews and a 4.9★ average signals reliable, consistent service.
Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Found JEM Plumbing through the official Navien website when I was looking for a quote on a tankless water heater. The office was very responsive to my online inquiry and after speaking on the phone with Jeremy (owner) he scheduled a site visit. I was happy with the time he spent to not only address what I called about, but answered additional plumbing questions as well. In this day you rarely get a salesperson, let alone the owner, willing to spend that kind of time. In the end I think he gave me a very fair quote for the installation of my new unit and I was happy, if not surprised, that it blew a larger companies quote out of the water. In the end I feel I got a better overall service for my money which included upgrades not even mentioned by the other group. I have more projects to come and Jeremy and his techs at JEM will be the first ones I call.
JEM plumbing was recommended by my neighbor. They were able to come out first appointment in the am. Joe was our technician. He was very kind and efficient. He was able to fix the problem within 1 hour. Chad and the team will take care of you when in need of service. Thanks for making it right!
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Jem Plumbing is literally a "gem"! Jem installed a brand new hydronic heater (boiler/radiator) in our home for a great price just three days after we arrived home from being out of town in January and found our home ice cold because our boiler quit. JEM sent a highly qualified boiler expert the same day we called and got our 40 year old system running, giving us heat in near zero weather while they organized the new boiler. All of the people, including Jeremy, the owner, are great. We recommend JEM highly FIVE STARS and plan on JEM working on all of our plumbing needs going forward. Michael Hudson Ohio
I’ve used JEM Plumbing several times for residential work. They have always been professional and helpful. Kevin and Caleb replaced a cartridge in the shower valve. They did everything in a timely manner and provided me with good information for future reference. I highly recommend Jem for any of your plumbing needs.
My first experience with Jem was awesome. From the friendly customer service on the phone to schedule them all the way until the job was completed. They got me scheduled the next day. My tech, Carson was great. He didn't do more than needed and didn't try to upsell me on anything. He got the job done quickly, was personable, did the job right, and answered all of my annoying questions along the way, as well as respected the cleanliness of our home. He also has great taste in music! Use them without hesitation if you need any work done. I will be using them for all future work we need at our house.