Coolray Heating, Cooling, Plumbing & Electrical

Exceptional Full-Service Care from Coolray! ​I am beyond impressed with the level of professionalism and expertise provided by the team at Coolray Heating, Cooling, Plumbing & Electrical. My journey began last year with a helpful Home Depot associate, and that positive momentum carried right through to my recent major installations. ​The administrative side was handled with absolute ease; Bradon was instrumental in managing my membership details, while Kay efficiently coordinated and set up all my service appointments. ​When it came to the technical evaluation, Kevin Clifton was incredibly thorough. He took the time to truly assess my unit’s needs before connecting me with Ray, our salesman. Ray was a fantastic communicator, he laid out every possible option clearly, ensuring I felt confident in our decision to move forward with a new HVAC system and a home generator. ​The installation itself was a masterclass in efficiency. Kevin Bermudez and Zachary Durham did an amazing job. They were professional, respectful of my home, and the final install was exceptionally clean. Furthermore, Jeff followed up promptly to gather necessary details for the generator, keeping the lines of communication open regarding the next steps in the process. ​I am truly grateful for this team. I feel completely confident in our long-term relationship and highly recommend Coolray for anyone looking for reliable, top-tier home services.

I recently did a full overhaul on my crawlspace: An encapsulation to protect the HVAC ductwork, and then new ducts done by Coolray. I had the encapsulation done in October 25 and had no issues til Coolray came in early 26. I hired them because the salesperson pushed accountability and reliability. The job was $6500 They came and did the job, and for the most part, everything was going smoothly. About a month after they came, I noticed that there were noises under the house and found a raccoon. I looked for an entrypoint and found they were getting in through the entrance of the main trunk ductwork that they installed. I took a picture and called them and after sifting for a few minutes through the not-very-helpful AI chatbot, I got to a real person and asked if the service had any coverage on animal damage and if they could help in any way with getting this raccoon out. I waited on hold for a good ten minutes for a simple "no". Because I didn't want any damage to occur with my new ducts, I called a pest control company. They came out and claimed they get past the new ducts installed to clean back there where the raccoon had made its nest. My plumber also could not get back there. I called on Monday May 18 (and again, waded thru the chatbot, then on hold for about 30 minutes) I explained the situation and scheduled an appointment for Wednesday the 20th. The person also said I should expect a call from a manager the same day or the next. I never got a call and I called Wednesday morning because I never got a confirmation. The person said that there was no record that I had even called. I scheduled another appointment for Thursday the 21st. Again, I was told that a manager would call me the same day. They never did, so I called back Thursday morning, and the same thing happened. No records of me calling. This time I did have a confirmation text from them, but they never did come on Thursday. I called another time on Thursday just to confirm, and finally, I did get a call back from a manager. Manager was very understanding and worked with me on what I assume her own number so I didn't have to get lost in this phone process again. I sent her pictures of the entrypoint and the place where I needed the ducts to be either re-routed, moved, or changed in some way. I would assume those pictures would tell them whether or not they could do the job, but they sent someone out anyway on Friday 22nd. The guy came on a very rainy Friday and was a super good sport. He told me that there was really nothing they could do without charging me for a new job. He told me that I could also cut off the ductwork and move it to the side and once the job was done re-tape it. So I opted to do that, probably voiding whatever warranty I had left on these ducts. My crawlspace encapsulation people generously cleaned my crawlspace and resealed and retaped the ducts. The raccoon issue is gone at this point. I called Manager and asked if I could have some compensation for the pest removal service. I have pictures of the same area before the encapsulation, after, and before the ducts and after. Its pretty clear that they didn't properly seal the part when they were done with the ducts. I struggled to get her to understand where exactly the entry point was and she told me that she would have another manager call me Monday (25th). Monday comes around and I am not getting a call. I called Manager again on Thursday (28th) and she said this manager just left for vacation and will get back to me Monday (June 1). I have yet to recieve a call back or a followup from anyone and it is June 3rd. TLDR: The ducts that they installed work great, but this company is too big to field individual special requests (Which when dealing with contractors is expected). The management is unaccountable and if there is a small issue, I can imagine its probably very difficult to get them to come out.