This business is Trusted — customers consistently rate it 4.3★ across 1,866 reviews, indicating reliable, quality service.
Well-established with 1,866 reviews. A 4.3★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
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Those who value consistent quality and professional service.
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Hotel staff was friendly and knowledgeable upon check in. The room is a nice size but there was what appeared to be dental floss and a long black hair in the middle of the bathroom floor and another black hair on the shower wall. Definitely not ours and frankly, kinda gross. The toilet seat was crooked. That is a small thing, but you have to wonder…does maintenance even try? The wall-mounted tv was also crooked. The walls are very thin. A lot of sound transfer from the next room as well as the floor above us. The location was convenient. Parking was an issue. The lot is small. The snow was not adequately cleared. Several parking spots were inaccessible and the corners were shortcutted which made navigating around them difficult.
A true 3/5 I believe. The value was okay, but many things missing the mark here. Pros: - Staff, both at check-in and check-out were super friendly. - Location/Parking, very easy to get to/from no issue here. - Value, cheap hotel considering other options in the area. - Renovations, lobby looks incredible and beds are super comfortable. Cons: - Breakfast, super lame for this hotel brand. No pancake maker and only apples for fruit. - In-Room, Keurig didnt work, only decaf pods supplied, bathroom largely skipped in renovation and the grout was filthy. - Sound proofing, sounded like our up-stairs neighbors were having a DDR competition and some running/stomping combo for whoever lost. - Hot tub, closed for some reason. A huge reason for why we had booked. Pool was open with warmer and questionably cloudy water.
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Room was clean. Bathroom was not. The bed is super soft, too soft to sleep on. The TV is mounted crooked on the wall. The parking is minimal at best. It did not help that we had 12" of snow 1 week prior to our visit which highlighted the poor ability of the snowblower company to clear the parking lot properly.
Overall I would not stay here again for several reasons. The rooms themselves have very thin walls and you can hear people having a normal conversation next door. If a guest enters their room and lets the door close, you can feel and hear it from several rooms away. Rooms facing the street also get a lot of noise. The AC/heater unit is very loud. So if you are looking for a quiet place to relax, this is not it. I am not sure why this happens but this is the second Holiday Inn Express where I notice a significant smell attaching to my clothes when I go to the dining area. It is quite pungent. The food itself was good. As far as cleanliness goes, I have mixed feelings on this. The room itself is clean. The sheets are clean and there is a kitchenette area with a microwave and fridge which was clean. However the bathroom, which lacks a fan, had some mold on the ceiling and the toilet had some specks and hair where the seat attaches to the base. They also charge a daily parking fee if you booked through a third party vendor. We had no issues with security concerns while there. On the plus side, the staff were very nice.
Super comfy beds, and pillows. Clean. Affordable. We were in town for a concert, and they even offered a free shuttle to and from, the Schottenstein Center. Check in, and out was quick, and easy. Front desk was friendly. My only suggestion for improvement, would be, re-grouting the bathroom floor. It could use a refresh, but I would stay here again, for sure.