Bowen Law Firm, PLLC

After the passing of her husband and partner of seventy-one years, my ninety-year-old mother found herself in a position of profound grief and uncertainty. During this extremely vulnerable period, one of my siblings initiated a legal threat against her, which resulted in a deeply distressing family dispute. My sister and I therefore sought legal representation that would provide not only competent counsel, but also compassion and respect for our mother’s circumstances. Our initial experiences with other law firms were disappointing, as they appeared motivated primarily by financial considerations rather than client care. In contrast, Bowen Law Firm, PLLC distinguished itself immediately through its professionalism, empathy, and dedication to acting in my mother’s best interests. The attorneys and staff focused on what was legally appropriate and sound, rather than on the demands or pressures imposed by the opposing party. Throughout the process, they demonstrated diligence, clarity, and a genuine concern for my mother’s well-being. As a result of their guidance and advocacy, the matter was resolved successfully. We are deeply grateful to the entire team at Bowen Law Firm, including those working behind the scenes. In particular, we wish to thank Lena, Katina, and Janet for their exceptional professionalism and support. Their efforts provided our mother with peace of mind and allowed her to move forward surrounded by those who truly care for her. And now for a final addition to this review. While the lawyers and many others in the law firm remain champions in our opinion, there is one individual that completely ruined the experience. Let me just say that if I wanted to find and hire a collections person, she is at this law firm. After the case was complete (or so we thought), we were told by this person we had to wait for 30 days (no interest paid mind you) before my 90 year old mom's retainer ($5000) would be sent back to her. It turns out we needed to ask one last a yes or no question regarding 1099-int. The attorney was responsive and excellent, but the "collection" person was not. She told us we would be charged for it. When I called her I was told, "you must not understand how attorney billing works". I explained to her I had 10 attorneys working for me at once in my career because of my executive position, my son is an attorney and I continue to have business attorneys, so please don't lecture me. We paid the last invoice (again) and I made it clear that it better not take 30 days to get my mom's $5k retainer check. She promised it would not, but I forgot to tell her that overnight would be a great idea to send the check. She decided to send the check, usps with tracking. As of March 5th, it has been almost 7 days since she sent it. I just check tracking via USPS and the check is STILL MAKING ITS WAY THROUGH THE SYSTEM. When I email the "collection" person asking about this, her response was, "We do not control when the USPS scans certified mail into their system or when the check will be delivered. You can continue to monitor the status of the delivery using the tracking information previously provided." I want to be clear about this!! My mom always paid the law firm's bills as soon as they were received. There was nothing past due!! The sad fact is, a single person can ruin a business' reputation and a great quote I always remembered in my executive career was, "Negative individuals hold back progress and destroy value." I should change the rating from 5 stars to 3 stars but the entire group, save one, is outstanding. Warning, before you put down a retainer, set the rules, get interest on the funds and make sure how they return it to you.