This business is Established — a decent presence with 868 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
868 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
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Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Last minute detour on my trip and selected this Holiday Inn Toledo-Maumee location I 80/90. The short stay was perfect from check in to check out. Dinner at the on-site restaurant, Sebas Bistro was very good with several healthy options, and the service was phenomenal. As a proud and brand loyal IHG Diamond Elite member as well as an IHG Vacation Club owner I'm was extremely satisfied with this property. Wish I had the opportunity to have stayed for more than one night. It was Freddy G. at check-in that set the tone. If I had more people like Freddy working for me and as part of my team, I'd be further ahead in my customer service based business.
Our room was bigger than a normal hotel room with plenty of storage. It could’ve definitely used a more detailed cleaning but the beds and pillows were super comfortable and all of the workers were friendly. We were given vouchers for a free hotel breakfast buffet that was prepared in the restaurant inside the hotel. We thought it would be better than a standard hotel breakfast, but it was all the same stuff, and it wasn’t great. Drinks are free but you have to order them at your table with a waitress which means be prepared to tip for your beverage. The waitress was super friendly and nice so we didn’t have an issue with tipping her. The morning of our departure my husband flipped the blankets back and a toenail clipping fell onto the floor. None of us cut our toenails while at the hotel, so this was very disturbing.
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Excellent check in service, Freddy was amazing, thank you for being very kind and helpful to two a very tired travel wary couple! We had driven 12 hours in heavy rain most of the day before arriving there. We were exhausted. The room was beyond our expectations and very clean comfortable. The price was very affordable as well. Thank you for everything ❤️
So the hotel was nice and clean. I gave it 3 stars for a couple reasons. First thing I did not like was I booked the room through the hotels website got a total. Then when I went to check in I was told there was an extra $50 hold for incidentals. Not a big deal but it was not clearly stated when booking. Also the pool was very small. We paid to get the breakfast bar there. Def not worth the money but our server was very friendly. The thing I did not like was she made the comment we didn't owe anything but tips are appreciated. I worked in food service so I'm a generous tipper. That made us feel almost obligated to tip.
Hotel was pretty standard for a Holiday Inn. Our room was clean and hotel staff was friendly. Would stay here again if traveling through the area.