This business is Established — a decent presence with 257 reviews and a 4.3★ rating, though not yet among the top-ranked providers in this area.
257 reviews at 4.3★. Check recent reviews to assess current quality.
Reviewers appreciate responsive communication and work delivered as promised.
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Those who value consistent quality and professional service.
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I wanted to like it. The place has a great atmosphere and the bartender in the Library Bar is awesome but it ends there. The guy who checked us in Saturday was great but the room had no air or heat available. Not even a fan to help cool it down as the thermostat said it was 78 degrees in there. The tv didn’t work either so they sent someone up. He said we have to leave the HVAC off and hopefully it will cool down later. He got the tv on but we could only change the channels. The volume didn’t work and we had to unplug it to turn it off. I mentioned this to the lady at the desk when we left Sunday and apparently we annoyed the hell out of her because she just rolled her eyes. The worst part was that the valet parked my new car under something that left stains all over my vehicle. I had to take a razor blade to get it off the windshield and I’m hoping to find something that can get it off the paint. Power washing helped but only a little bit. All this for over $400 a night.
It has always been my philosophy that if a person can take time out to make a complaint, they should be able to take time out to make a compliment, especially when it is well-deserved. I would like to graciously acknowledge Harlen of The Detroit Club staff, and I cannot say enough good things about him. While visiting the The Detroit Club, my wife and I had what we considered an unpleasant encounter by another member of The Detroit Club staff. In that moment, and without hesitation Harlen demonstrated above & beyond exemplary courtesy and professionalism in insuring that the remainder of our visit, would be that of the outstanding experience we had come to know The Detroit Club offered. Harlen was very knowledgeable, personable, and resourceful, while giving us an in depth detailed showing & understanding of The Detroit Club, the property and its history. By doing so, our experience at The Detroit Club instantly turned around for the best. We enjoyed ourselves very much, and look forward to returning one day soon. In today's world, where good customer service can sometimes be hard to find, Harlen in every way, rescued and renewed our faith in the ability to still receive that great customer service that we all hope to get. Hats off, and a sincere thanks to Harlen & his supervisor that night. Great save!
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My time at the lovely Club Hotel was truly wonderful, starting with the valet service. I was warmly welcomed and treated with genuine kindness and professionalism. The young man was courteous, polite, and incredibly helpful, even sharing insights into Detroit’s revitalization and nearby attractions. As someone who appreciates older hotels, I was particularly drawn to the decor and the cozy, homey atmosphere. I especially loved the historic feel and vintage style. The check-in service was impeccable. Valerie, my host, greeted me with such warmth and kindness, making me feel right at home. She was very outgoing and attentive to my needs, ensuring I had everything I needed for my trip. When I mentioned I was hungry, she took me to Beautiful Bohemia, a restaurant that is absolutely stunning and amazing; the decor is exquisite. The historic feel, vintage style, cleanliness, and great service should not be overlooked, especially considering the team members’ attentiveness and comfort. I felt like I knew them forever. They were incredibly kind, considerate, and took the time to listen to my needs. I was very impressed. The steak was absolutely delicious, cooked to perfection and so tender it cut like butter! The shrimp cocktail was also fantastic, with a generous portion of each shrimp. The drinks were tasty too, and the port wine was my favorite after a nice steak dinner—Valerie’s recommendation was spot on and perfectly complemented my beautiful dinner. This place is a must-visit (Bohemia)! It’s the perfect date night for any couple. This restaurant is truly unforgettable and incredibly delicious. I’m recommending this palace to all my friends and family, especially those who appreciate the beautiful vintage historic feel that is so rare these days. What truly sets it apart is the team members, who are all on point and genuinely care about your time there. Their passion is evident, and it truly makes the entire experience exceptional.
Beautiful historic hotel and restaurant/bar. I was in awe walking in, I literally stopped to take it in. Fabulous vibe throughout this GEM! Best burger and fries (unique) I have ever had! Can't wait to return. Would love to stay as a hotel guest someday! The rooms look gorgeous.
The room was cold all night. The heat was up high but the windows are so old had thick ice on it & room wouldn't hold heat. They gave us a heater but the room wasnt warm until the next morning before check out. The guy at the front desk was polite but he seem to have no knowledge in some things like the cost of items in the snack area of room no list etc he seemed lost. I honestly feel like for the money they should at least have better working heat. We had the premium spa king suite