Renaissance Indianapolis North Hotel

We recently used a Marriott free night award (plus an additional 10,000 of our own Marriott points) for a one-night stay at the Renaissance Carmel on June 20, 2026. Unfortunately, the experience fell well below what we expect from a Renaissance property. To start with the positives, the gentleman at the front desk during check-in was friendly, professional, and accommodating regarding our room preferences. The breakfast buffet the following morning was also enjoyable. Unfortunately, the room itself had multiple maintenance and housekeeping issues. Upon arrival, the window curtains appeared to be off their track and would not open properly. I notified the front desk so maintenance could address it and to document that the damage was not caused during our stay. After ordering room service, my meal was disappointing. The chicken was extremely overcooked, and the crème brûlée appeared to have been sitting for some time, with an oily texture and warm consistency that made it inedible. For the money spent on two meals and a dessert, the quality did not meet expectations. The most concerning issue occurred when I used the restroom. When I lifted the toilet seat, there was urine all over the seat cover. This should have been caught during routine housekeeping. To the hotel's credit, the front desk apologized and provided complimentary breakfast vouchers, but I still had to wait nearly 20 minutes for housekeeping to arrive and properly sanitize the bathroom. Additional maintenance issues continued throughout our stay. The closet door was off its track, making it difficult to access the iron and ironing board. The desk outlet could not reliably power a standard 1875-watt hair dryer and repeatedly tripped every few seconds. I ultimately had to move to the bathroom outlet to finish drying my hair. The room design also presented challenges. The shower was extremely narrow, and I repeatedly bumped the temperature control while showering, causing the water temperature to change unexpectedly. The beds were also exceptionally firm. Both my husband and I woke around 4 a.m. with significant back pain and muscle spasms, resulting in such poor sleep that we checked out earlier than planned and later needed a three-hour nap after returning home. One final concern: although we used complimentary breakfast vouchers provided by the hotel and we were never presented with a bill to sign, a $49 charge later appeared as pending on our credit card account. I'm hoping it falls off, but at the time of writing this, it remains unresolved. This is not our first disappointing experience at this property. We had hoped that after the renovation and remodel, previous issues would have been addressed. Instead, we encountered multiple housekeeping, maintenance, dining, and billing concerns during a single overnight stay. Based on this experience, we will likely use our Marriott rewards at a different property in the future.