This business is Trusted — customers consistently rate it 4.3★ across 11,861 reviews, indicating reliable, quality service.
Well-established with 11,861 reviews. A 4.3★ average reflects broad customer experience.
Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 8:00 PM
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Our family had a great time at the Concord Great Wolf Lodge! We will likely go back again someday, as long as we get another good deal. My only complaint is that the water in the toddler area was super cold on our check out day. We were only there for one night, so we only had two days to enjoy the water park. The first day the water was pleasantly warm, and my little ones had a blast! The second day, they wouldn’t even go in the water. It was freezing, which was evidenced by the fact that hardly any children (or parents) were in the water. This was a bummer, as that is really the only area the little ones can freely enjoy. I’m not sure why it was like that, or how often it happens, but it would have been a huge disappointment if it were like that both days. Other than that, great experience!
We had a blast. We enjoy spending a day or two here at GWL. The amenities are great. Obviously the waterpark is a big draw and always fun for our son. My favorite part of our stay was the huge hot tub in our room. We could fit the whole family. All 3 of us. My son and I spent a lot of time chilling in the hot tub. 3 months after our son was born we came here for a few days. So it holds a lot of memories for us. The staff are always super friendly. Rooms are spacious. Excellent place to stay. Thanks for the wonderful service.
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We recently visited Great Wolf Lodge in Concord, and it was such a fun and exciting experience for both kids and adults! It’s truly a perfect getaway spot for families and even groups of friends. The indoor water park is the biggest highlight. It’s full of thrilling water slides, splash zones, a lazy river, and different types of rides that keep everyone entertained for hours. The temperature inside is comfortable, so you can enjoy the water activities without worrying about the weather outside. Kids absolutely love it, and even adults can join in on the fun! The rooms at the lodge are spacious, clean, and comfortable. After spending the day at the water park, it’s really nice to relax in cozy rooms. The lodge atmosphere itself feels lively and family-friendly. They also have gift shops, arcades, and multiple food options inside the resort. The food tastes pretty good, and it’s convenient to have everything available in one place without needing to step out. Overall, Great Wolf Lodge in Concord is a wonderful place for a family outing or weekend trip. If you’re looking for a place where kids can have nonstop fun and adults can enjoy along with them, this is definitely a great choice!
Went here while in Charlotte with a day pass and had a blast swimming! My daughter loved the wave pool! We also stopped by the arcade on the way out. The pricing is high but the staff made up for it! The lady with the tattoos, told me her name was Destiny, was phenomenal. She helped me understand more about the games and was so good with my daughter. The prize room staff was also kind and helpful! My daughter left with a handful of stuffed animals and candy, it was pricey but well worth the experience!
For the price we could have done something better. They did not come to service our room, our group took several showers but only a few towels were provided. There were no hooks so we had no were to hang them to dry or keep track of what was what. The water park was mediocre, the one in Wisconsin is better. If we hadn't bought the adventure pass the kids would have been board since the water park only entertained them for 2-3 hour stints. Service was fine, its obvious they don't pay them well, we ran in to people who used to work there and they confirmed the work life for the employees isn't good and it showed. After checking out we got the bill as expected, but they charged our card $200 more and can't tell me why. I plan on submitting a dispute with my card holder since they cannot tell me what the charge is for or take it off. We had a good time because we enjoy being together, great wolf made us work to have a good time. The floor had many slimmy spots we slipped on. The water park was crowded to the point it was hard to enjoy. We left several times to get away from the resort. Paying guest shouldn't have to pay for parking, that is absolutely embarrassing. There was black mold in the bathroom on the ceiling.