This business is Trusted — customers consistently rate it 4.9★ across 453 reviews, indicating reliable, quality service.
A 4.9★ rating from 453 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Air Authority did a nice installation for us. Everyone we met with the company was friendly and efficient. Eric the project manager was great. The install crew of The install manager Tim was on site and knowledgeable and headed off a small issue in the first 5 minutes of arrival. Quinn, Larry, Emmanuel, Carlos and Justin were also on site and made the installation of the new furnace and heat pump system go as planned. Thank you.
We needed our aging furnace replaced in the dead of winter. Their sales guy came out the next morning, was very honest and up front about the options available and pricing. The installers showed up on time, were very professional and cleaned up after themselves. They thoroughly explained everything. Highly recommend Air Authority in Mason, Ohio.
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Can always count on Air Authority to provide top notch service. Prices are always competitive with thorough measurements and planning prior to install. Installation manager even came out prior to ensure the duct modifications was planned for proper install. Installation was very timely and professional looking. Best reps and technicians to deal with. Josh was a pleasure to deal with and very thorough! This is my 2nd install with Air Authority and will definitely be using them in the future.
I am an adopted customer by Air Authority, meaning I was a Logan Services customer whose system was bought & installed by Logan. I had a new salesperson at Logan recommend the WRONG system as it is variable inverter motor which requires sealed & insulated ductwork. It is a prerequisite by Trane in the install doc. Regardless if yours is in insulated walls (mine are not) or attic space, still needs insulated. I had a bad install (they sent letter of apology), and bumbled maintenance (overcharged it in 25 degree day with snow, as an example). Wired wrong found after 2 yrs. Now i find my heat banks is oversized to heat pump size. Air Authority was nice enough to take me on. I have had the nicest tech, Larry, help me. We consider him like family. He asked Larry Cook the owner to add a noise vibration insulation on the heat pump. Both Larry's graciously did this for us as the system has never performed as it should, the rattling would never stop. The owner Larry's son Michael helped to get an ASHRAE certificate for me that Logan did not & would not provide. I needed this in order to transfer values from the certificate to my tax form. Larry our tech said if we had been their customer from the start & the system / install turned out to be defective / not performing as in Trane specs, they would have replaced it right off. This is the kind of top notch care and service one can expect from Air Authority. Just make sure you pick this company and you will be in good hands.
Air Authority installed our Trane Heat Pump about 15 years ago. They have done an excellent job keeping it in top shape since then with biannual visits. The folks in the office are very personable and Mark is a stellar technician. He takes the time to explain issues and is a true expert. We value the AA Team. We would highly recommend Air Authority for HVAC issues