Family Medicine North - Central Ohio Primary Care

I had three appointments here. The service was ok for the first two appointments. Doctor Zimmerman did a decent job. It was mid service overall. The clinic cancelled last minute on me for one of my early appointments which was ok at the time. Nothing particularly special. On my third visit, I had to cancel my first ever appointment hours ahead of time due to a last minute emergency. I was initially sent a letter letting me know I cancelled and that no fees would incur. I then received a no show or cancellation fee even though it was my first time cancelling for a fair reason and I initially received a letter letting me know they waived it. I called the office and spoke to Dr Zimmermans nurse assistant, she was rude when I told her I wanted to speak with the office manager. I finally got in touch with Ayisha the office manager after 2-3 days to request the fee to be waived. She mentioned she would submit a request to the provider(I didn't verify if this was actually done or not). She called back and let me know they couldn't waive the fee. I will no longer be going to this place because of this unfair outdated policy fee even I gave sufficient notice and don't have a chronic cancelling or no show history. It is unfair for doctors to cancel without any reason and for a patient to be ok with it. It is unethical for a doctor to charge a late or cancellation fee even though there was sufficient notice given during a patient emergency and no history of chronic cancellations or late status.

Tricare told me that they assigned our family PCPs from their clinic so I called them Monday to set up an appointment for Friday morning and created my myChart account with my complete information. My appointment was confirmed by Wednesday morning. Thursday morning they call me to confirm my insurance information. A few hours later they tell me that the PCP is not accepting new patients. I am in urgent need of medication which is why I set up the appointment as early as possible. Completely unprofessional and unacceptable behavior.