This business is Trusted — customers consistently rate it 4.5★ across 2,964 reviews, indicating reliable, quality service.
Strong long-term review history with 2,964 reviews and a 4.5★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I recently had the pleasure of staying at The Garland in Studio City for five nights, and I cannot say enough wonderful things about my experience. From the moment I arrived, I was impressed by the level of service. The staff were incredibly attentive, friendly, and always available. It was such a refreshing change to stay at a hotel that is not only exceptionally clean and well-maintained, but also genuinely focused on guest experience. The service was comparable to that of a luxury five-star resort. The dining options on-site were equally impressive. Every meal was delicious, the atmosphere was fantastic, and each venue offered a unique and enjoyable experience. Whether grabbing a casual bite or sitting down for a meal, the quality was consistently top-notch. What I loved most about The Garland was the overall vibe. It's a lively, family-friendly property with plenty of activities happening throughout the day, creating a fun and welcoming atmosphere without ever feeling overwhelming. It's perfect for locals looking for a relaxing staycation, as well as visitors wanting easy access to Hollywood, Universal Studios, and other nearby attractions. The complimentary shuttle to Universal Studios was an added bonus and made getting around incredibly convenient. The Garland strikes the perfect balance between comfort, hospitality, and fun. I would not hesitate to stay here again and highly recommend it to anyone visiting the Los Angeles area. Will be back soon!
Amazing hotel and great location. The shuttle to universal studios is what attracted me and im so glad i stayed there! Was awesome! Super friendly staff. Very clean rooms. They have everything you need. Good tv system that works well. I liked they have two jacuzzis and one for 18 and over. Great drinks and food. Bartenders were so fun! Very happening place. Beautifully decorated and well kept. Cute lighting with whimsical feel. They also play movies at the pool at night which i think i fun! Loved the front yard restaurant attached to property great service and food as well. Def book the stay you will not be disappointed
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We primarily picked the Garland due to its proximity to Universal and the trolley to Universal. The trolley runs on the hour to Universal and 15 min past the hour to return. The trolley was very punctual. As for the hotel, the rooms are excellent and nicely sized. We had plenty of storage space for clothes (much more than most other hotels). The beds were super comfortable and kept extremely clean. The housekeeping as top notch. I loved the bathroom too—especially the shower. Because we only stayed two nights, we didn’t get a chance to have dinner at the restaurant. We didn’t get room service both mornings, and that was exceptional with great service. There is a “sustainability” charge for room service, but I presume that’s just California being California. The courtyard area is also lovely. The area provides for a more relaxed environment to have more casual food, but also has games like giant jenga, foosball, connect 4, etc. The pool area is also lovely, with an adult only hot tub, a regular hot tub, and a beautiful pool. I would definitely stay here again. The decor also just adds a little je ne sais quoi that makes the whole vibe exceptional. If I had to change one thing. I just felt the parking price was a bit high.
This hotel is a bit of a mixed bag. What they do well, they do exceptionally well, but where they fall short, the issues are difficult to overlook. The location is excellent—easily accessible from the freeway and conveniently close to Universal attractions, making it a great home base for exploring the area. The valet team was efficient, friendly, and welcoming throughout our stay. Unfortunately, the individual we assumed to be the valet manager was a stark contrast. He appeared visibly frustrated and annoyed at all times, was rude to guests, and was openly disrespectful toward his staff, which was uncomfortable to witness. Check-in was quick and seamless, and the lobby is beautiful with stylish décor that creates a great first impression. Our biggest disappointment was the condition of our floor in the Portola building. Upon entering the elevator, we noticed a strong smell of cigarette smoke but assumed it was temporary. Once we reached the fourth floor, however, the odor was overwhelming. It smelled like old, stale cigarette smoke reminiscent of vintage Las Vegas casinos. Since the property emphasizes that it is non-smoking, we immediately notified the front desk. To their credit, they responded quickly, submitted a maintenance request, and placed another room on hold for us if the issue couldn't be resolved. Unfortunately, while we were out to lunch, we received a voicemail stating that the alternate room was no longer available. When we returned, the hallway still smelled heavily of cigarette smoke, only now mixed with deodorizer. During our stay, several other guests mentioned having the same complaint, and some reported that the issue had persisted for days. The odor was strong enough to be nauseating at times, and we were unable to leave our balcony door open because it pulled the smell from the hallway into our room. Dining was another mixed experience. We found it surprising that no food service is available anywhere on the property between 2:00 p.m. and 5:00 p.m., especially considering check-in begins at 3:00 p.m. and many guests arrive after traveling. We did enjoy a fantastic lunch at The Front Yard with excellent service at the bar. Based on numerous recommendations, we also made reservations for brunch on our departure day. Unfortunately, brunch was underwhelming. We ordered three different dishes, all of which were bland and seemed noticeably under-seasoned. On the positive side, the taco cart near the pool and patio area was outstanding. The tacos and elote were some of the best food we had on the property and are absolutely worth trying. Overall, this hotel has many strengths, including its location, beautiful grounds, and several standout staff members. However, the persistent smoking odor and a few operational shortcomings significantly impacted our experience. With better attention to those issues, this could easily be a much stronger property.
The Garland was the most dreamy hidden gem of a wedding location. Many of our guests commented on how special it felt in the middle of the city. Galit was friendly and informative from the get-go and Britney continued to capture our vision and detail with professionalism and enthusiasm. We felt like we were in good hands the whole day and after our Wedding Day wrapped, we knew we had made the best choice for where our special day took place. The food was amazing, the Beverly Park was stunning in the fall, and the entire staff paid special attention to all of our needs. In addition to how great the Garland itself was, many of the vendors that we used on our wedding day came from their recommended vendor list and all of them did an exemplary job as well. We would highly recommend The Garland for your wedding day.