A-1 Total Service Plumbing

I want to start by saying that both Jose (the plumber) and Alice (assistant/administrator) we're both easy to work with and polite. At the end of the day my drainage was fixed but I have two issues. Pics of the issue and before/after below as well. 1) Jose showed up and diagnosed the problem quickly, he then told me to wait while he puts together an estimate. After a few minutes he says it's going to be $975?! For removing the water, cutting out some of the pipe and replacing it so that he can snake it properly. I said no way that should cost $975 and asked how much is the "water removal" he said $100!! After a lot of back and forth and me saying I needed to get a second estimate from another plumber he told me they could fix it for $475 (and I now had to take out the water myself to save money, which I did and it only took 5-min...). I really wish I didn't have to barter to get a decent price (I assume I still got over charged). Ridiculous that after a few minutes of talking they dropped the price by more than 50% off what he quoted 5 minutes prior. Don't let these guys take advantage of you, if you use them, definitely get a second opinion and negotiate. 2) This is way less minor, but I did try to book through the online "Booking" link. I didn't hear back for about 8-hours until I had to call directly. If I hadn't called I don't think I would've gotten a response. This is not a big deal, but it did delay me getting everything fixed by a day, which is a slight annoyance.

I recently had an excellent experience with this plumbing service and would highly recommend them. The plumber arrived on time and conducted himself with complete professionalism throughout the appointment. He was clearly knowledgeable about the work that needed to be done and explained everything thoroughly. What impressed me most was his efficiency and independence—he worked quickly and skillfully without needing constant supervision or guidance. Upon completing the job, he took the time to circle back with me to ensure the service met my expectations and addressed my needs completely. The payment process was seamless. He handled the transaction professionally and promptly sent my receipt via email. Before leaving, he asked if there was anything else I needed, demonstrating genuine customer care. An unexpected but reassuring touch was that he remained parked in his van outside for an additional 15-20 minutes, likely handling paperwork or contacting other customers. This gave us peace of mind knowing that if any issues arose with the work, he was immediately available to address them. Fortunately, the service was perfect and we didn’t need him, but his accessibility was greatly appreciated. I will absolutely be using this plumber again for any future needs.​​​​​​