This business is Established — a decent presence with 2,558 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
2,558 reviews at 4.0★. Check recent reviews to assess current quality.
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We checked in and the Guest Services Manager was very nice and welcoming. However, our room was underwhelming. The chairs and carpet were dirty, and the shower was not the cleanest either. We stayed there March 3rd to March 5th 2026. After being out all day, no one cleaned our room, and we did not receive fresh towels. We had to go downstairs to request them ourselves. Also, before our checkout time of 11 a.m., room service was knocking on the door around 9 a.m., which felt a bit early while we were still preparing to leave. We are Bronze members of the Sonesta and have had a much better experience at the Hilton in Hilton Head compared to our stay in Charlotte. Overall, the staff we interacted with were kind, but the cleanliness and room service experience did not meet our expectations.
We stayed one night after missing our connection. The double queen room was spacious and quiet. Beds are really comfortable. The heating/cooling unit is rather obnoxious but it wasn't running much of the time. Staff is really friendly. Shuttle is convenient. Decent breakfast options. Large lobby with lots of chairs and couches which we enjoyed while waiting for our connection.
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Decent remodel but building has some age. Really appreciated the indoor pool and weight room! Dog friendly here as well... worried me a bit when I realized this checking in. But rooms were above average for cleanliness, no smell or stains so (4 of 5).
Very nice hotel and a great location. I would give it a nine out of 10 for cleanliness; they needed to scrub the walls in the rooms a little better. It is pet friendly and has no weight restrictions. They welcomed our full-size German Shepherd with no problem. Very accommodating staff. The pool was extremely cold. We will definitely stay at this hotel again though. Very nice Bard restaurant in the hotel with reasonable prices limited selection of food, but it’s good. Starbucks in the hotel also is a plus.
So the desk staff was super nice and accommodating when asked for a private meeting room for an event. The Lobby, bar and event area was beautiful. Thats where it ends. The rooms had a nice clean bed ( we had 4 rooms total) but the carpets were stained and torn and the dirty towels were left in our bathroom, so we had ro get our own at the desk. The sofa was stained to where I wouldnt put my bags on it. We asked for vacuuming but it never happened. One room had a dog and I was hesitant to have my dog on the floor. Again, the staff was very nice. But cleanliness and comfort matter more to me. Kudos to Brandi though.