This business is Established — a decent presence with 1,284 reviews and a 4.0★ rating, though not yet among the top-ranked providers in this area.
1,284 reviews at 4.0★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Rooms are nice. Looks like the rooms were recently remodeled. There's still a few outstanding issues, like half the outlets in the bathroom won't accept plugs and the bathroom door isn't level and swings shut by itself rather forcefully. The shuttle only runs every 30 minutes from the airport. If I had known that, I would simply have ubered over instead of waiting for the shuttle. Chat feature in the app is nice but only if the front desk actually answers. I tried chatting at first to find out where to meet the shuttle at the airport but then had to call to get that information. When the shuttle finally did come, I looked for the shuttle with the writing on it that I was told to look for by the front desk and it ended up being the shuttle for a different holiday inn. So then I ended up ubering over anyway. The front desk was not helpful at all in regarding the shuttle. No complimentary water was offered upon checkin for gold members. Overall, not a great start to my stay. No free Continental breakfast. The AC in my room works VERY well, which makes up for a lot.
This place absolutely wowed us! Clean, comfortable, modern rooms. A little store with every item you might need in a pinch. But best of all - the staff. Everyone was so friendly and professional. We were especially impressed with Harzell. He made sure we had a great stay and was a ray of sunshine. This was such a great experience I think we'll be choosing Holiday Inn for all our future travels.
See why this business ranks here and how customers describe it. Get a breakdown of your Smart Score and what it would take to reach the next trust tier.
Get Ranking Report — $19Reports do not affect rankings.
Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
SAYED at the front desk was superb! We were sent vouchers by American Airlines to stay at this hotel because our flight was delayed. Sayed greeted us with a smile while fielding calls from other guests who were waiting at the airport. He was professional when checking us in and even supplied us with a toothbrush, toothpaste and comb. There were several people in line waiting to be helped but he was able to successfully multi task checking in visitors and answering the phone.The rooms are clean and the hotel is conveniently located a few miles from the airport. Free shuttle included!
When my plane was diverted to Wichita because of an unruly passenger, I got into Phoenix too late to make my connection. I was put up in this holiday Inn and Suites Phoenix Airport. I was able to catch the shuttle from the airport pretty quickly, but I was really surprised when I got to the hotel. Because of the number of travelers who have been delayed for whatever reason, there was a line of anywhere between 30 and 40 people waiting to check in. Kudos to the night clerk, Ephraim, who was very calm under pressure, was not phased, and was polite and efficient and just absolutely delightful. He definitely showed that he had had good customer service training and took it to heart. The front desk clerk in the morning, Mindy was great. The buffet was pretty average but the woman who was serving also had great customer service and was very sweet and efficient. All in all, it was the staff who made this a five-star stay, and a welcome respite after a horrible day of travel.
There are truly not enough positive words to describe the outstanding service we received at the 2026 USPS Career Conference in Phoenix. We hosted nearly 200 attendees, and the team at Holiday Inn & Suites Phoenix Airport provided nothing short of AMAZING service—impeccable, warm, kind, and entertaining! This exceptional experience is why we have chosen to host our event at this venue multiple times. The rooms are beautiful and comfortable, creating a welcoming atmosphere for all our guests. The catering staff was incredible—always attentive and swift, clearing empty dishes almost instantly while serving everyone with genuine smiles. One of my favorite moments was singing a little with Joe, which added a special touch to the day. Our attendees consistently raved about the delicious food and the attentive staff throughout the event. I highly recommend Holiday Inn & Suites Phoenix Airport, largely thanks to true professionals like Joe Vojacek and Donna Heitkotter, who made our event top-notch, enjoyable, and flavorful. Thank you for making our conference such a memorable success!