This business is Trusted — customers consistently rate it 4.4★ across 3,274 reviews, indicating reliable, quality service.
Well-established with 3,274 reviews. A 4.4★ average reflects broad customer experience.
Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 10:00 AM – 11:00 PM
Sunday: 10:00 AM – 10:00 PM
Reviewers highlight consistency across visits and a menu that delivers on expectations.
Some customers note parking or seating availability during busy periods.
Diners who want to avoid disappointing meals by choosing proven local spots.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had a fantastic date night! The energy in the building was great and the staff really went above and beyond. I loved the salad and the dessert was the perfect finish. The sirloin was a bit of a letdown—dry and lacking flavor—but they were quick to replace it and even brought out fresh broccoli. I'd skip the steak next time, but everything else was 10/10.
Everything we tried was absolutely delicious. The atmosphere is very calming, perfect for date night or celebrating any occasion! Our waitress Raquel had the best suggestions and was extremely attentive. If she’s working I would recommend asking for her! Overall a wonderful evening. 10/10
We went to Firebirds Grill for our Christmas get-together and had a great experience. The atmosphere was warm and welcoming, perfect for a small and large gathering. The pricing was very reasonable, especially their 3-course meal for $39.95, which was an excellent value for the quality and portion sizes. Everything we ordered was flavorful, and the service was attentive. Our waiter Zack was amazing, very tentative and took care of us.Overall, it was a wonderful spot for a holiday dinner, and I would definitely recommend it.
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What an absolutely amazing experience and beyond “Scrumptious” food! Never have I been in a restaurant with such professional & efficient Staff welcoming each guest at the door, to the guide leading you to your table topped off like a 3 layer cake the waitstaff which was so attentive it was like icing on the cake!! They were led by a “Hands on Manager”, who was extremely efficient and sincerely friendly & caring, checking very kindly on both each of his staff members as well checking on each and every guest to ensure that everyone was having a wonderful and memorable experience! Every staff member we saw looked happy and it was easy to see everyone enjoyed working there, which is rare it itself. 😊 Honestly, I cant wait to go back ! Thank you to everyone at Firebirds at Northlake Mall ! Wow, truly spectacular! We had their Shareable Cauliflower that is so delicious we had to order 2 dishes of just that! It is like an explosion 💥 of flavors making it one of the tastiest dishes I have ever had! We also had their Chicken Nachos with chicken, their special sauce, cilantro, tomatoes and goat cheese.. super yummy too! I recommend whether you have eaten there before or not… Everyone looking not only for a fabulous meal but a dining experience please don’t hesitate to “Run”… to Firebirds at Northlake Mall Charlotte, NC 10.24.25 (Friday Evening)
Service started great but after the food arrived, it became worse unfortunately. My rib-eye was cooked medium instead of medium well. The salmon salad came with tomatoes, told the server 'no tomatoes'. It took forever to receive our check.