This business is Trusted — customers consistently rate it 4.7★ across 2,726 reviews, indicating reliable, quality service.
Strong long-term review history with 2,726 reviews and a 4.7★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had an absolutely wonderful stay at The Ritz-Carlton, Las Colinas! From the moment we arrived, everything felt luxurious, peaceful, and perfectly cared for. Our room was beautiful with an incredible view, the pillows were unbelievably soft, and the hot shower was exactly what we needed to relax. Room service was excellent fresh, delicious, and delivered with outstanding hospitality. Every detail made our stay feel special and effortless. Highly recommend for anyone looking for comfort, elegance, and a truly elevated experience. We can’t wait to come back!
I had an amazing birthday stay at The Ritz-Carlton Dallas, Las Colinas. The team made the trip feel very special. I was surprised with a birthday cake in the room, which was such a thoughtful touch. They also offered a car service, which sounded lovely. Unfortunately we weren’t able to utilize it, but the staff went above and beyond to make up for the inconvenience by sending a beautiful bottle of wine to our room, which we really appreciated. The rooms were extremely clean and the setup was impeccable. Housekeeping did an amazing job and the space felt very well prepared and welcoming from the moment we arrived. The in-house restaurant was also very lovely. The staff was attentive, and the space itself is colorful and beautiful, which made the dining experience even more enjoyable. The property itself is beautiful and the villa experience is very relaxing. That said, there are a few opportunities for improvement. The commute between the villas and the main building can sometimes be challenging, especially when communication is delayed. When calling the front desk, there were a few times where the phone was not answered or it took longer than expected, which unfortunately caused a delay for our dinner plans. During arrival, we picked up our keys at the main building, but when we reached the villa the keys did not work. Thankfully, Tenant from the team was incredibly helpful and came down quickly to assist us with getting the door open. We also had an issue with our parking being added to the reservation. Although we had noted that we parked our car, it was not linked to our stay initially which prevented us from easily getting in and out of the garage. Overall, it was still a very special birthday stay and the staff were kind and accommodating throughout the visit. With a few improvements in communication and coordination between the villas and the main building, the experience would be even better.
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The suite we had was huge with a ton of outdoor space. But it looked like a mid-rate conference hotel. The carpet and furniture were more Holiday Inn than Ritz. Service was hit or miss - the valet, front desk and spa staff were fabulous. I will definitely return for the spa! The Club Level employees were enough to make me want to leave the hotel early. The rude staff checked my name and whether I belonged there, but didn't confirm any single other person. She hovered over me like I was going to steal the silverware. I understand some people are uncomfortable with people with disabilities are mistrustful of service dogs. But my professionally trained, impeccable service dog has literally been used to demonstrate the difference between a service dog and a pet dog. The adult humans made more noise and a bigger mess than my service dog who, by the way, caused several guests to say "I didn't even know there was a dog there" as I got up to leave. The club employee just didn't approve of my medical equipment. Hotel mgmt handled the situation well, working on training for employes on ADA statutes. But it still doesn't make the stay a positive experience when you are treated like a second class citizen due to a disability and the need for medical equipment.
Stayed last night with my husband for a little get away. The hotel is beautiful, LOVED and have a small obsession with the hot chocolate bar at the entrance. Literally the best hot cocoa I’ve ever had. Love the assortment of chocolate chip cookies and macarons were great. Our suite had a beautiful view with our balcony overlooking the pool area. Beds were very comfortable. There were no personal touches though, I was underwhelmed quite honestly. We did not have a great experience at the restaurant. The server seemed uninterested. I assumed because we did not order a ton of food and drinks, as we are not really huge eaters. We were really there for a nice intimate, romantic dinner. We were not impressed with the food either, apart from the raw oysters which were very good. It’s a lovely hotel, but I think it was a one timer for us.
Was very disappointed with a recent stay. Having been to several Ritz Carlton properties, I feel like this was the lowest of the experiences. My partner and I went for a Valentines getaway but I wish I’d spent it elsewhere. The valet was only staffed with a few people, meaning the line was incredibly long to the front. Surprisingly, despite the rain, none of the valet were ushering around with umbrellas. No one opened a door, and I noticed that for another couple with children, no one offered assistance from the hotel. The front desk staff also had only a few employees working - leaving a long line to check-in. Rooms weren’t ready for most, and ours wasn’t ready until after the check-in time of 4pm. The room was “okay” but very mediocre compared to what you’d expect for the price. It wasn’t that the experience was “awful”, it just was not to the standard the Ritz is expected to maintain. I would liken this to a Holiday Inn express, but with perhaps more fancy marble floors. Overall, service was the main disappointment. I’m unsure if it’s Marriott or just the general management that are to blame for this location, but not a good representation of the ‘Ritz’ brand.