This business is Established — a decent presence with 1,698 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,698 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This hotel is perfect for the Playhouse Square downtown Cleveland experience. Its conveniently located where you can do all the fun, exciting, and easy to get to things that you wish to do. Also there are so many restaurants, places to eat, and stores up and down the street. So walking to these places is easy and convenient. The valet parking at the hotel was wroth it and easily accommodating for me. The hotel employees were extremely friendly helpful, and professional. And the rooms were absolutely comfortable and so very relaxing. And very clean too. I had the best stay at this hotel and will definitely stay here again.
This place was amazing. Staff were very friendly the rooms super clean bed was absolutely the most comfortable bed that we had in awhile from hotels. We normally stay at holiday inn express but we haven’t been to thrilled with them lately so we tried a crowne plaza. Will definitely book these more when available in the area we are traveling. The ONLY thing is they don’t offer the free continental breakfast and the rooms DO NOT have a microwave. We stayed for a guardians game and everything was within walking distance from hotel.
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Another case of a decent hotel, friendly and attentive staff, and outrageous market prices. A KIND bar and a white Monster set me back $14.50. As with all things, if I can buy something for less at the airport(!!!), the price is way too high.
Had a staycation for my birthday and the service was top tier as always! April and all the front desk staff were wonderful! Clean rooms, a lovely property, amazing views of the city skyline.
I emailed the front desk at the email provided after my stay to give them an opportunity to make things right, or to even offer an apology...but I never received any follow up besides an automated email followed by a survey - which I sure filled out. I am writing to provide feedback regarding my recent stay at your hotel on the night of November 18th, 2025. I chose your hotel specifically because of the advertised hot tub amenity and was looking forward to using it; unfortunately, my experience did not meet my expectations for the price paid. The primary issue was with the hot tub itself. The water temperature was only lukewarm, the water level was significantly low, and the jets did not function properly even after using the timer control. The experience was underwhelming and a significant point of disappointment. Additionally, while the room was generally clean, there were some maintenance issues that detracted from the stay. I noted visible water stains on the ceiling and some remaining rose petals on the floor from a previous guest. The water pressure of the shower fluctuated while in use, some points down to a trickle. Although I will say that I think the shower was hotter the the "hot tub". The in-room entertainment system was also problematic. I had intended to connect a personal device via the HDMI port, but found this was impossible due to a persistent on-screen menu that could not be dismissed. Furthermore, adjusting volume required using the hotel's TV box, limiting functionality when using an external device. Overall, I expected a higher standard of service and amenity functionality for the price I paid, and I left feeling extremely disappointed. I am sharing this feedback in the hope that you can address these issues for future guests.