This business is Trusted — customers consistently rate it 4.8★ across 1,079 reviews, indicating reliable, quality service.
Strong long-term review history with 1,079 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This is my personal feeling and opinion. They may have good skill plumber, but my feeling is not friendly attitude for customer. Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs. I paid everything before their work done, but they have not done. When we found the hot water line leak underneath the house, they took care of it immediately. After it needed to be installed drain to out our house, they are good job, but they asked us to pay for this before work is done. I was OK with the payment before they finished, but they did not say when the excavator people come, he said maybe this afternoon or tomorrow morning. Excavators came in next morning and worked to install the drain, but they did not finish the job, and we got complaints from neighborhood. Here is the picture they done. After they work done, they notice they should work more correctly, and they contacted us. On Friday, 12/19/25. 11:39 am. we had a phone call and conversation with plumber that he worked our hot water leak, and at that time he said excavator people come Saturday, but he did not mention what time, and he said he will find out what time they come in Saturday. But I have not received the update about what time excavator people come in Saturday. On Saturday, 12/20/25. 8:47 am. He called me and excavator people will be there, but we were not home because he did not update what time excavate people came on Saturday. Plumber said we will come Tuesday, Not Monday. We have nothing to do to fix or figure it out for our possible leak more than 1,696 gallons...that we received the Irregular water usage from City...
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Last night around 6 PM, a pipe burst under our kitchen sink. We called Roto-Rooter, and they assured us someone would be out as soon as possible. Ken, the water damage field supervisor, showed up quickly, assessed the issue, and thankfully confirmed that our water damage was minimal. He was very professional and upfront that it might be a few hours before a plumber could come since they were handling some big jobs. Around 9 PM, the home office called to let us know the earliest available appointment would be first thing in the morning, and they even offered a discount for the inconvenience — which we really appreciated. Robert arrived promptly this morning, was super knowledgeable, and explained all our options clearly. He worked efficiently, and our sink is now back to normal! We’re giving 4 stars only because we had to wait until the next day for the repair, but overall, the experience was great. The team was professional, reliable, and took good care of us. We’d definitely recommend Roto-Rooter!
Called for an emergency issue and crazy enough Steven can out to help. I’ve worked with him before at another location and was more than pleased with the service he provided. They were able to come out and resolve our issue quickly (1-1.5hrs) and they even sent out a camera technician to verify the issue was resolved and to give an inspection of the plumbing system all included. If you find yourself in a plumbing emergency give them a call.
Roto-Rooter was great! We had a bit of an emergency and they were here within an hour on a Saturday night. Mason was very knowledgeable and handled everything efficiently and professionally. They will be our choice anytime we have a plumbing issue.
Steven did an outstanding job clearing a very stubborn kitchen sewer blockage. He showed up on time, diagnosed the issue quickly, and explained everything clearly before getting to work. What really stood out was his persistence—this wasn’t an easy clog, but he stayed with it until the line was fully cleared and flowing perfectly again. His professionalism, skill, and respect for my home were top‑notch. If you need a plumber who knows what he’s doing and takes pride in doing the job right, Steven is the one to call. Highly recommended.