King Heating, Cooling & Plumbing

Jerry was very efficient and thorough. He explained everything he did, and he was careful to explain what needed to be addressed in the future. He documented the work he did as well as took pictures. He was not pushy and he was respectful of our association's finantial limitations. He applied coupons available to us. He even took the time to wash the boiler room floor before he left.

I recently had an issue with my furnace short cycling and thought I would call Chicagoland which I had great experiences with prior...then I was told that Chicagoland had merged with King which I was not familiar with. So we had a technician come out for a diagnosis which there were really quick to come out, but it went all down hill from there. The technician comes in and looks at me and begins explains to me based on the manufacturing date, its probably time to buy a new furnace. By looking at the date before diagnosis, it was already a red flag to begin with. I thought it was odd bc I never really had any major issues with this unit before and it hasn't really been giving us any real problems other than regular upkeep. But I was thinking maybe we do, since we've had that furnace since 2011. However the technician then starts looking over the unit maybe 15 mins-30 mins and explained he couldn't get any heat....and said he would patch us over to their sales guy which he was down the street to give us a quote. He noticed that we have a young child in the house and wanted to do us a favor bc he knew it was freezing in the house. So when the salesman came over, he was actually pretty nice and had a great personality he looked over everything and gave us a quote of 8700 for a new furnace. But something just didn't seem right about the technician, so I called my brother's HVAC guy and he came over to give us a second opinion and his professional advice. This guy came through gave a full diagnostic and found the issue was the drainage pipe and that all the mechanics of the furnace were fine and we did not need to replace this furnace but recommended a $5.00 drainage cover for the outside pipe to prevent any further issues with weather causing this issue again. Just to think to be told you need to replace and get a whole new furnace for $8700.00 but really it could be solved for $5.00. All this took was a skilled serviceman that knew what they were doing give a proper diagnostic and really try to resolve the issue without upselling me.....needless to say, really hate Chicagoland merged with King. It all worked out in the end and I found our new HVAC person we will be using moving forward and sorry it won't be King.