Mr. Rooter Plumbing of Cleveland

First I was told my window was noon to 4 pm. I got a call at around 10:15 that the tech would be at my house at 11AM, making me hurry to get home in time. Tech reviewed kitchen sink, tub, and recommended a valve replacement for the kitchen shut off and provided the quote. Tech started in the tub. I heard him talking to himself. After a little while, he got his stuck snake out of the drain. He then started on the kitchen sink. After a while, a second tech showed up to help him with the sink. They worked together and got the sink working well. The second tech must have left. First tech showed me the stacks for the toilet and tub, and explained why he recommended replacement and said he would send a quote. He told me about his stuck snake, he wasn’t going to charge me for snaking it, but it was draining slowly still. I told him it wasn’t draining, but he insisted he put more water in it. I then went to the shutoff and asked if it was replaced. He thanked me for reminding him. Fixed it, I paid and he left. I went into bathroom. Tub was not draining at all. I grabbed my auger. Sent it down five times. Pulled out three large clumps of hair. Tub is now draining. Not as big of a deal to me since I wasn’t charged, but if it was someone incapable of clearing it, just wanted to let you know.

I called Mr. Rooter on 12/28/25 and advised them that I needed a technician to come out same day. I had to shut the water off to my house to change a Moen shower faucet cartridge. The cartridge was stuck and would not come out. Mr. Rooter showed up around 6 pm. He spent no more than an hour. He said the cartridge was fixed and asked me to turn the water on only to tell me to immediately turn off the water. He said he installed the cartridge upside down. He later said he corrected the problem. I asked him is any water dripping from the spout. He said no. He turned the water on quick and turned it off. The water some water coming out of the spout, but I assumed that was from the technician just turning off the water. He immediately left. I went upstairs into the bathroom and watched a steady flow of water coming from the spout. I called Mr. Rooter about 2 to 3 minutes after the technician left. I was wanting the technician to turn around and fix the problem he created. Customer service said he cannot turn around and I would have to wait until 8 am to 12 pm the following day even though they advertise they are 24/7 service. All she kept doing was apologizing like some AI operator. So, I paid $370.00 (with a senior discount) for work that made the situation worse. I uploaded a video so you can see how much water is leaking. It is not a drip; it is a flow. I would shut the water off to my house, but family members need access to the bathroom and water. I'm sure this will jack up my water bill on top of getting ripped off. I thought Mr. Rooter had a good reputation. I tried uploading a video put this review put out by Mr. Rooter would allow me. So, I several pictures and they uploaded them. Not ask good as video, but the pictures show the constant flow of water.